(EMAILWIRE.COM, January 22, 2001 ) NORTH ANDOVER, Mass., -- !hey inc. (www.heyinc.com), a leading provider of customer engagement solutions, today introduced !heyforum (,which allows businesses to offer live conference sessions using high quality voice or text directly from their Web sites. This technology enablesbusinesses to maximize human resources by allowing a single expert tosimultaneously serve a large group of conference participants. !heyforum is available immediately. !heyforum is already being used by a number of businesses and organizations including Online Health Education (www.online-healtheducation.org), the leading provider of online classrooms designed to educate and aid people on a range of health issues ranging from stress to addiction. Through "State-of-the- Art Distance Learning Technology" organizations of all types can offer their members low cost, educational solutions to private issues in a non-confronting, non-disclosing, non-judging format. Online Health Education uses !heyforum to help its dispersed, 4000 participants both on a group level and personalized, individual basis via the Web. !heyforum allows participants to use cutting edge voice technology and real-time textchat to ask questions, gain health information or help conquer a healthconcern."I found !heyforum to offer the best Internet voice quality over all the other VoIP vendors that I evaluated," said Richard Jorgenson, president and CEO of Online Health Education. "!heyforum has facilitated our ability to assist a larger group of people and its automatic firewall compensation feature has proven to be critical for many of our clients who are behind corporate firewalls." !heyforum allows businesses to offer live conferences on their Web site using both phone line-quality voice and text chat. !heyforum offers integrated presentation and voice chat capabilities to create a rich online collaboration experience. With !heyforum businesses can provide assistance to multiple customers simultaneously, offer online educational sessions or broadcast company information to customers, prospects or employees. By simply clicking a link, participants immediately join the conference. !heyforum also provides collaborative browsing capabilities which facilitates the ability to give online presentations."!heyforum combines crystal clear voice quality with easy-to-use, yet sophisticated capabilities that are leading the evolution of voice enabled Web communications," said Duncan Mackay, president and CEO of !hey. "By offering !heyforum as part of our customer engagement product suite, we give businesses the easiest way to offer their customers multi-channel personalized service and support on the Web." "Beyond the outstanding voice quality, !heyforum includes patent-pending firewall detection and compensation technology that facilitates communication through corporate firewalls and proxy servers," said Manny Tayas, !hey's director of product management. "Adding voice communication on the Web and live Web site conferencing abilities to our product suite further differentiates our offering in the market, and gives our customers the ultimate customer interaction solution."About !hey inc.!hey inc. (www.heyinc.com), a privately held company headquartered in North Andover, MA, provides businesses with multi-channel customer interaction solutions that leverage expertise in call center operations and Web engagement technologies. In September 2000, !hey software inc, and icontact.com, inc. merged to form !hey inc. The company offers applications for Web engagement, live chat, traditional call center and speech-enabled voice, automated Q&A, and e-mail management. Through the acquisition of Really Easy Internet, Inc. (www.reallyeasy.com) in December 2000, the company offers VoIP collaboration and patent-pending firewall compensation technologies. !hey's clients range from Fortune 500 companies, such as Microsoft and Hewlett-Packard, to smaller Internet companies, such as Bizfon and America's Choice Healthplans. !hey is a trademark of !hey inc. !heycenter is a service mark of !hey inc. icontact and NetReps are trademarks of icontact.com. All other products and services are the trademarks of their respective owners.

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