(EMAILWIRE.COM, January 03, 2001 ) NORTH ANDOVER, Mass., -- !hey inc. (www.heyinc.com), a leading
provider of customer engagement solutions, today introduced !heyvoice 5.0,
the newest version of its award-winning call center solution. !heyvoice 5.0
provides integrated call center technologies, including speech recognition,
Interactive Voice Response (IVR), Computer Telephony Integration (CTI),
Automatic Call Distribution (ACD) and a highly intuitive graphical
development environment. !heyvoice 5.0 is available immediately.

"!heyvoice 5.0 represents a major step in the progression of integrated call
center solutions," said Manny Tayas, director of product management at !hey.
"We have combined cutting edge speech recognition technology, SpeechWorks
6.0 provided by SpeechWorks International, Inc. with our 100 !heyvoice
modules, providing a single, easy-to-use environment that facilitates the
development of speech-enabled applications in conjunction with touch-tone
applications."

!heyvoice 5.0 delivers a new generation of performance enhancements
to cost effectively develop, scale and manage the call center. A new visual
debugger will allow businesses to minimize system errors by providing the
ability to deploy multiple test systems and create and test call flows prior
to the system going live. The debugger does not require telephony hardware
for operation and can run on any standard PC desktop.

The enriched CTI capabilities allow the !heyvoice 5.0 IVR and screen pop
technologies to integrate with leading PBX-based ACD legacy systems.
!heyvoice 5.0 also integrates with third-party desktop applications,
allowing businesses to access information on the desktop that was captured
and stored by the IVR, such as customer account lookup.

!heyvoice 5.0 includes support for the latest high density telephony boards
from Natural Microsystems Corporation. An enhanced management utility
supports audio, visual, and e-mail alerts to immediately notify the business
of any issue, such as heavy port utilization or a T1 outage.

About !hey inc.
!hey inc. (www.heyinc.com), a privately held company headquartered in North
Andover, MA, provides businesses with multi-channel customer interaction
solutions that leverage expertise in call center operations and Web
engagement technologies. In September 2000, !hey software inc, and
icontact.com, inc. merged to form !hey inc. The company offers applications
for Web engagement, live chat, traditional call center and speech-enabled
voice, automated Q&A, and e-mail management. Through the acquisition of
Really Easy Internet, Inc. (www.reallyeasy.com) in December 2000, the
company offers VoIP collaboration and patent-pending firewall compensation
technologies. !hey's clients range from Fortune 500 companies, such as
Microsoft and Hewlett-Packard, to smaller Internet companies, such as Bizfon
and America's Choice Healthplans.

!hey is a trademark of !hey inc. !heycenter is a service mark of !hey inc.
icontact and NetReps are trademarks of icontact.com. All other products and
services are the trademarks of their respective owners.

Contact Information:
!hey inc.
Joseph Nchor
Tel:
Email us


This is a press release. Press release distribution and press release services by EmailWire.Com: http://www.emailwire.com/us-press-release-distribution.php.