(EMAILWIRE.COM, March 16, 2001 ) SAN MATEO, California, - Keynote Systems (Nasdaq: KEYN), The Internet Performance Authority®, today announced that the state of Wisconsin launched its new Internet portal, wisconsin.gov, using Keynote Perspective(tm) Web performance and availability data. Wisconsin usedKeynote data from the initial stages of development of the new Web site right up to the time the new site was deployed. The overarching goal for using Keynote was to assure the speed and reliability of the new government site in order to provide the citizens of Wisconsin and other visitors to the site with a positive online quality of experience.In a recent state address, Wisconsin's Governor Scott McCallum reinforced his strong commitment to the Internet as a tool to make government more efficient and accessible to the citizens of Wisconsin and the global business community by providing convenient and reliable round the clock access to state services. Using Keynote from development to launch, Wisconsin's IT group tested and measured the site's speed and availability pre-deployment, and used the data to quickly and successfully develop a fully functional and efficient Web site."To serve the public well, we need a high-performance, accessible and reliable Web site. Our goal is to change the image of state government from a sometimes slow bureaucracy to an efficient, timely, responsive business," said Dennis Vickers of The State of Wisconsin. "In the fast paced Internet world, you need first-rate speed and reliability. By using Keynote from thevery beginning to measure end user perspective, we were able to eliminate guesswork and identify and eliminate problems that could slow performance. Keynote measurements made us confident that we could launch our site successfully, and keep our promise of putting citizens online rather than in line." Wisconsin.gov incorporates a variety of public services such as employment, licensing, health and human services, consumer information, business, and relocation information. Residents and businesses can access this content 24x7, without understanding the structure of local or state government or spending time determining which office to go to, standing in line orspending money on mail and phone calls. By providing instant, online access, the State of Wisconsin aims to reduce the complexity of government, enhance its helpful, business-oriented image, minimize staff and office costs, and spend more time and effort on expanding and customizing online services for its residents and businesses. "Governments and service organizations are beginning to think like the business community and understand that the way to work well online is to continually measure and manage how their Web site is performing," said Matt Parks, Director of Product Management for Keynote. "The State of Wisconsin has been exceptionally forward-thinking in using Keynote from the start to ensure its Web site runs like a business providing fast, efficient and reliable access 24x7 to assure the customer gets what it wants online with minimum effort."Keynote's global infrastructure of measurement computers provides accurate and reliable performance and availability data from the end user perspective and allows IT organizations to diagnose Web performance problems when they do occur. By using Keynote at the initial stages of development, as Wisconsin.gov did, IT organizations assure themselves that their Web site isproviding a high quality customer experience from the moment they launch a new Web site.About Keynote Perspective(tm) Keynote Perspective(tm) provides measurement of both publicly available and secure page download times. Measurements are made over T1 and T3 lines representing the "at work" experience. At scheduled intervals, the Keynote network of measurement computers survey key Web site metrics, including Web page access, download, and transaction execution times. Themeasurements are then delivered via daily summary reports and threshold-based alarms. In addition, Keynote customers can view an instant, up-to-the-minute graphical analysis of performance data from a Web browser using Keynote's robust, easy-to-use online interface.About KeynoteKeynote Systems (Nasdaq "KEYN"), The Internet Performance Authority®, is the worldwide leader in Internet performance services that improve the quality of e-business. Approximately 3,000 corporate IT departments, Web hosting companies and Internet service and content delivery providers around the world have implemented the company's easy-to-use and cost-effective services to benchmark and manage the performance of their Web sites. Keynote was founded in 1995 and is headquartered in San Mateo, California. The company can be reached at www.keynote.com or by phone in the U.S. at 1-650-522-1000.Editorial Contacts: Della Lowe Melanie Platt-GibsonKeynoteKeynote (650) 522-1090 State of Wisconsin (608)261-2507dlowe@keynote.commplattgibson@commerce.state.wi.us# # #© 2001 Keynote Systems. The Internet Performance Authority and perspective are either trademarks or registered trademarks of Keynote in the United States and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.Jason PfannenstielPublic Relations CoordinatorKeynote Systems, Inc.jasonp@keynote.com(650) 522-1343

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