(EMAILWIRE.COM, January 12, 2007 ) PHILADELPHIA, PA —— Technology Marketing Corporation (TMC®) today announced that Richardson, a leading sales training and consulting firm, has received a 2006 Product of the Year award from Customer Interaction Solutions magazine for its telephone selling diagnostic and assessment tool, Richardson SkillGauge™: Telephone Selling. Customer Interaction Solutions has been the premier publication in the call center, CRM, and teleservices industries since 1982 and selected Richardson based on the ability to demonstrate vision, leadership, and attention to detail – all hallmarks of the prestigious Product of the Year award winners.

Richardson SkillGauge™: Telephone Selling enables organizations to identify performance gaps and opportunities for development within the company. This diagnostic tool was developed for both inbound and outbound sales and service telephone representatives and is based on Richardson’s extensive research and experience in working with world-class sales and service organizations.
Consisting of 28 targeted questions, Richardson SkillGauge: Telephone Selling objectively measures actual skill — not aptitude, potential, or style. Armed with new insights about current skills, Richardson SkillGauge: Telephone Selling allows companies to readily identify where the priority skill gaps are and create targeted training and development plans to bridge those gaps.

“The Product of the Year awards represent the best that this industry has to offer. The companies earning this distinction have demonstrated a commitment to quality and the further development of the call center and CRM industry through their contributions. These winners are very deserving of this great honor, and I look forward to seeing more innovative solutions from them as they continue to contribute to the future of call center and CRM industry technologies,” stated Tracey Schelmetic, Editorial Director, Customer Interaction Solutions.

“We are very honored to receive this prestigious award,” says Linda Richardson, founder of Richardson. “Richardson, like TMC, is committed to providing sales organizations with the tools and products that will give them an edge in achieving their objectives in a highly competitive sales environment. We are thrilled that our innovation and quality have been recognized.”

For more information on Richardson SkillGauge™: Telephone Selling , or any of Richardson 's sales, sales management, and service products, please visit us on the web at http://www.richardson.com.

The Richardson SkillGauge™ product line is powered by SkillMeasure - www.skillmeasure.com

About Richardson

Richardson (http://www.richardson.com accelerates the productivity of salespeople by ensuring that they have the skills, strategies, and processes to achieve their objectives and implement their organization’s strategy. Utilizing our comprehensive curriculum, coaching, and consulting, we help develop the critical skills sales organizations need to win. Our curriculum includes sales, sales management, strategy, negotiations, and service training delivered through customized seminars, one-on-one and team coaching, and high-impact interactive eLearning


Richardson Contact: Jim Brodo, SVP, Marketing 215-940-9255 jim.brodo@richardson.com

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