(EMAILWIRE.COM, September 11, 2006 ) SEATTLE, WA and Las Vegas, NV —— Richardson, a leading sales training and consulting firm, today announced that they will be launching a new, online, self-diagnostic tool for telephone sales professionals, Richardson SkillGauge™: Consultative Telephone Selling at The 2006 Annual Call Center Exhibition in Seattle, WA, and at the Workforce Performance 2006 Conference, being held at the Mandalay Bay Resort in Las Vegas, NV.

An extension of Richardson’s award winning Richardson SkillGauge™ diagnostic product line, Richardson SkillGauge™: Consultative Telephone Selling is designed to measure the skills necessary to accomplish successful, consultative selling dialogues with clients over the telephone. This new, telephone sales diagnostic enables organizations to identify performance gaps and opportunities for development. Richardson SkillGauge™: Consultative Telephone Selling was developed for both inbound and outbound sales and service representatives and is based on Richardson’s 28 years of research and experience in working with world-class organizations. Richardson’s SkillGauge™ is powered by SkillMeasure (www.skillmeasure.com), a leading performance consulting firm.

Consisting of 28 targeted questions, Richardson SkillGauge™: Consultative Telephone Selling objectively measures actual skill — not aptitude, potential, or style. Armed with new insights about current skills, Richardson SkillGauge™: Consultative Telephone Selling allows companies to readily identify where the priority skill gaps are and create targeted training and development plans to bridge those gaps.

“Today, organizations are faced with numerous challenges in achieving truly consultative dialogue over the phone,” says David DiStefano, President and Chief Executive Officer of Richardson. “We have found that companies have been seeking tools to identify performance gaps that even the more tenured sales professionals would take seriously. Richardson SkillGauge™: Consultative Telephone Selling helps companies create highly-targeted development plans to ensure the greatest possible return on investment on training and development dollars.”

Richardson SkillGauge™: Consultative Telephone Selling can stand alone or be integrated with Richardson’s customized instructor-led or eLearning sales training solutions. When integrated, users receive confidential data from the diagnostics as a part of the training to provide them with insights into their strengths and areas for improvement to motivate behavior change. Other versions of the product include, Consultative Selling, Developmental Coaching, and soon to be released Trusted Advisor and Prospecting.

About Richardson

Richardson (www.richardson.com) is a global sales training company. We accelerate the productivity of salespeople by ensuring that they have the skills, strategies, and processes to achieve their objectives and implement their organization’s strategy. Utilizing our comprehensive curriculum, proprietary customization process, coaching, diagnostic tools, and consulting, we help develop the critical skills sales organizations need to win. Our curriculum includes sales, sales management, strategy, negotiations, and service training delivered through customized seminars, one-on-one and team coaching, and high-impact interactive eLearning


Richardson Contact: Jim Brodo, VP, Marketing 215-940-9255 jim.brodo@richardson.com

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