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Onyx Software Named to ISM's 2002 List of Top 15 CRM Suite Vendors

Latest Award Marks 6th Consecutive Year the Company has Ranked Among ISM's Top CRM Vendors

(EMAILWIRE.COM, February 14, 2002 ) CHICAGO - Onyx Software Corp. (NASDAQ: ONXS) announced today its Onyx Enterprise 2001 customer relationship management (CRM) software suite has been named by ISM, Inc. as one of the Top 15 CRM software packages for 2002. This is the sixth consecutive year ISM selected Onyx's CRM suite to ISM's Top 15. The Top 15 selections are featured in ISM's 10th anniversary edition of The Guide to CRM Automation, (www.ismguide.com).

The Onyx Enterprise 2001 suite was chosen from dozens of CRM software packages, which were tested by the ISM Software Lab at its Bethesda, Md.-based headquarters. Each package was rated according to 166 selection criteria, including 107 business functions, 41 technical features, and 18 user-friendliness/support features.

This award is the latest in a string of honors garnered by Onyx and its products, dating back several years. Notable awards in 2001 include being named a member of the Deloitte and Touch Fast 500 - the third consecutive year Onyx achieved the distinction; and best CRM solutions provide of the year at the inaugural Customer Contact World Asia Industry Awards. The company is also consistently ranked among the best places to work when compared to companies of a similar size.

Barton Goldenberg, president of ISM and co-founder and co-chairman of DCI's CRM Conference and Expo, made the announcement during a special keynote ceremony at DCI's Chicago CRM Conference and Exposition at the McCormick Place. The awards ceremony was sponsored by DCI, ISM and Selling Power.

"In today's environment, it is important for businesses to leverage the benefits of CRM," said Goldenberg. "With leading CRM software packages - such as the Onyx Enterprise 2001 product suite - companies have many options for comprehensive CRM solutions."

Bill Bunker, Onyx vice president, accepted the Top 15 award on behalf of the
company.

About ISM
Founded in 1985, ISM, Inc., is a premier CRM research, market analysis, and consulting firm, specializing in sales, customer service, marketing, e-Business, and Business Intelligence. ISM clients include McGraw-Hill, ExxonMobil, Lucent Technologies, IBM, Roche, Johnson and Johnson, and Xerox. Web site: http://www.ismguide.com

About Onyx Software
Onyx Software Corp. (Nasdaq: ONXS) is a global supplier of customer relationship management (CRM) enterprise applications that power a company's entire business world, connecting sales, marketing and service organizations with customers, prospects and partners. Through an innovative mix of Internet technology, strategic services and customer commitment, Onyx helps companies create the seamless, branded customer experiences they need to forge competitive advantage and build real business value. Its reliable, scalable, flexible, holistic solutions enable companies to attract, acquire
and retain customers and partners across all channels and touch points. Onyx customers include American Express, Broadwing, Commerce One, Credit Suisse, Dreyfus, Prudential Investments and The Regence Group. Get more information at 888-ASK-ONYX, info@onyx.com or www.onyx.com.

This press release contains forward-looking statements. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the
statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to, (Insert release-specific verbiage here), the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our quarterly report on form 10-Q for the period ending September 30, 2001. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only
as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

# # #

Onyx is a registered trademark of Onyx Software Corporation in the United States and other countries.

Other product or service names mentioned herein are the trademarks of their respective owners.

Contact Information:
Onyx Software Corporation
Joseph Nchor
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