(EMAILWIRE.COM, January 23, 2001 ) SAN MATEO, California, -- Keynote (Nasdaq "KEYN"), The Internet Performance Authority®, introduced today Keynote ServiceXchange(tm), the industry's first system for completely automated ordering of real time Web site performance and diagnostic information from the customer perspective across 50 metropolitan areas worldwide. Keynote Service Xchange is targeted at content distribution network (CDN) providers, ISPs and large corporate customers.Using Keynote Service Xchange, CDNs can now integrate Keynote's system for ordering Web site performance measurement and diagnostic data directly within their own familiar ordering and provisioning systems. ISPs and large corporate sites will also find Keynote Service Xchange very useful. Customers can now instantly begin receiving and benefiting from Keynote's Web site performance and diagnostic data within a matter of hours and with no human intervention required. Keynote Service Xchange automates the process for doing business with Keynote and makes it extremely fast and easy to order and receive mission-critical Web site performance and diagnostic information.With Keynote Service Xchange, CDNs can substantially shorten the sales cycle for their own services since they can prove to prospects, in as short a time as a matter of hours, the benefits of their technology. ISPs benefit because they can now quickly and easily prove to customers that they are meeting agreed-upon service level agreements (SLAs). Large corporate customers for Keynote services can more quickly order and receive the Web performance data they need through the very same enterprise frameworks they use to manage all their networks.Keynote Service Xchange allows major customers, partners and ISPs to write processes that automatically detect the need for new Keynote services based on their internal business systems, and then those requests are electronically transferred to Keynote. These automated processes communicate their requests in the form of an XML document for new measurements to Keynote's provisioning and measurement servers using the fully secure HTTPS protocol. Responses are sent back instantaneously in XML format completing the ordering process without human intervention."Keynote Service Xchange is the industry's first completely automated system for CDNs, ISPs and large corporate customers to instantly and automatically order and receive real time Web site performance and diagnostic information from 50 cities worldwide - and all done through the systems with which they are already familiar," said Umang Gupta, Chairman and CEO of Keynote. "The new service is one in a long line of firsts for Keynote and in direct support of Keynote's goal to be the easiest and best company to do business with for e-commerce benchmarking and Web performance management services." "For Speedera, the first single-source provider of global load balancing, failover, content delivery and streaming media services for the Internet,Web site performance is critical for conducting effective Internet commerce, and with Keynote's e-commerce benchmarking and performance management services we are able to validate the effectiveness of Speedera's content distribution solutions," said Philip Levinson, vice-president of business development at Speedera. "Now using Keynote's instantaneous and fully-automated measurement ordering service, we are able to validate our SLA agreements quicker and more efficiently and also substantially reduce our sales cycle."Keynote Service Xchange is available immediately at no additional cost to current Keynote customers.About KeynoteFounded in 1995, Keynote (Nasdaq "KEYN"), The Internet PerformanceAuthority®, is the worldwide leader in e-commerce benchmarking and Webperformance management services that improve the quality of e-business. The company's low-cost and hassle-free performance measurement solutions are used by more than 2,900 B2B and B2C e-businesses, Web-hosters, Internet Service and Content Delivery Providers. Keynote Systems, Inc. is headquartered in San Mateo, California. The company can be reached at www.keynote.com or by phone in the U.S. at 650-522-1000. # # #The Internet Performance Authority is a registered trademark and Keynote Service Xchange is a trademark of Keynote Systems, Inc. Other trademarks are the property of their respective owners.Jason PfannenstielPublic Relations CoordinatorKeynote Systems, Inc.jasonp@keynote.com(650) 522-1343Note to press: Call Keynote's media and analyst-relations hotline at (650) 522-1234 to request further information on Keynote Systems, Inc. or an interview. To be added to Keynote's press-release distribution list, send an email to press@keynote.com and specify your press affiliation.

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