J.D. Power and Associates Reports: Consumers Are Most Interested in Safety-Related Automotive Technologies
Consumers Not Ready for Space-Age Technology, Such as 'Drive-By-Wire'
(EMAILWIRE.COM, December 12, 2002 ) Consumers show considerably more interest in new safety-related features than in entertainment, comfort or convenience features, according to the J.D. Power and Associates 2002 U.S. Automotive Emerging Technologies StudySM released today.
On an annual basis, J.D. Power and Associates solicits consumer feedback on a select list of new and emerging automotive features to assist manufacturers in better understanding which features are most desired and how much value consumers place on each feature.
Among the 25 features measured in the 2002 study, nine of the top 10 most desired features are designed to enhance vehicle or occupant safety. The low-tire-pressure monitor, an electronic sensing system that monitors the vehicle's tire pressure and alerts the driver when tire pressure is low and potentially unsafe, is the most popular feature measured.
"Given the high level of interest U.S. consumers also had with run-flat tires, it is clear that they have concerns about the safety of their tires and are looking for technological advancements to alleviate some of the fear generated by high-profile tire recalls," said Jeremy Bowler, senior research manager at J.D. Power and Associates.
Other safety-related features at the top of consumers' lists include anti-whiplash seats, which are designed to reduce injuries associated with whiplash by automatically repositioning the seat during a collision to provide support to the occupant's head. Also popular among consumers is a night vision system that uses infrared technology to help drivers see objects at night or in poor visibility conditions.
External surround sensing, vehicle stability control, adaptive cruise control and headlight systems that adapt to current driving conditions are also safety-related features in which consumers showed strong interest.
"Unlike airbags and seat belts that help protect vehicle occupants after an accident has taken place, the majority of safety-related features that consumers most desire actively assist the driver in avoiding an accident in the first place," said Bowler. "However, consumers will only pay so much for such features. Interest levels drop on nearly all of the features measured once consumers are shown the likely price of that feature on their next vehicle. For example, while night vision is one of the most desired features in the study before price is introduced, it plummets to near the bottom of the list when consumers are shown the current market price of $1,800."
Among the non-safety-related features measured, consumers are most interested in digital premium surround sound in their vehicles, made popular in home theater systems. Consumers also express a strong interest in driver-recognition systems and advanced temperature-management systems that maintain a constant preset temperature in the vehicle much like a home's thermostat.
"Imagine heading out in a 90 degree day and leaving your vehicle parked for two hours on an asphalt parking lot while you go shopping, then returning to your vehicle without the need to roll down the windows, open the doors and wait for the air conditioning to kick in," said Bowler.
Many of the features in the study that do not generate much interest in general do much better with key demographic and niche groups. For example, women with children are very interested in rear- seat entertainment and occupant-monitoring systems. Young men are much more likely to be interested in electronic information and entertainment features such as navigation, in-vehicle Internet, flexible format audio players and satellite radio. Older consumers are more likely to show interest in personal assistance services.
One futuristic feature that did not necessarily fare well in the study is "drive-by-wire" technology. These electronic control systems, which are similar to the technology used in the latest military fighter aircraft, would replace many of the mechanical and hydraulic connections with wire systems linking the steering wheel, gear shift and pedals with the vehicle's steering, transmission, throttle and brakes. These systems could eventually utilize joystick-like controls that would eliminate the need for a steering wheel, freeing up room in the interior for other potential new advancements.
"Consumers aren't ready to give up the traditional steering wheel and pedal controls, exemplifying the old axiom, 'if it ain't broke, don't fix it,'" Bowler said. "Some consumers also express concerns about the reliability of an unproven new technology for vehicles. Drive-by-wire may have to be proven first in a secondary system, such as the parking brake, before consumers grow more comfortable with the idea of replacing the traditional primary control systems in their vehicles."
The 2002 U.S. Automotive Emerging Technologies Study includes responses from 22,362 owners who have purchased or leased a new car or light truck in the past three years. The study is designed to measure consumer familiarity, interest and purchase intent for emerging automotive technologies.
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. Media e-mail contact: michael.greywitt@jdpa.com or john.tews@jdpa.com.
No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpa.com
---------------
Produced for J.D. Power and Associates
Contacts:
Michael Greywitt (805) 418-8000, West Coast
John Tews (248) 267-6800, East Coast
---------------
On an annual basis, J.D. Power and Associates solicits consumer feedback on a select list of new and emerging automotive features to assist manufacturers in better understanding which features are most desired and how much value consumers place on each feature.
Among the 25 features measured in the 2002 study, nine of the top 10 most desired features are designed to enhance vehicle or occupant safety. The low-tire-pressure monitor, an electronic sensing system that monitors the vehicle's tire pressure and alerts the driver when tire pressure is low and potentially unsafe, is the most popular feature measured.
"Given the high level of interest U.S. consumers also had with run-flat tires, it is clear that they have concerns about the safety of their tires and are looking for technological advancements to alleviate some of the fear generated by high-profile tire recalls," said Jeremy Bowler, senior research manager at J.D. Power and Associates.
Other safety-related features at the top of consumers' lists include anti-whiplash seats, which are designed to reduce injuries associated with whiplash by automatically repositioning the seat during a collision to provide support to the occupant's head. Also popular among consumers is a night vision system that uses infrared technology to help drivers see objects at night or in poor visibility conditions.
External surround sensing, vehicle stability control, adaptive cruise control and headlight systems that adapt to current driving conditions are also safety-related features in which consumers showed strong interest.
"Unlike airbags and seat belts that help protect vehicle occupants after an accident has taken place, the majority of safety-related features that consumers most desire actively assist the driver in avoiding an accident in the first place," said Bowler. "However, consumers will only pay so much for such features. Interest levels drop on nearly all of the features measured once consumers are shown the likely price of that feature on their next vehicle. For example, while night vision is one of the most desired features in the study before price is introduced, it plummets to near the bottom of the list when consumers are shown the current market price of $1,800."
Among the non-safety-related features measured, consumers are most interested in digital premium surround sound in their vehicles, made popular in home theater systems. Consumers also express a strong interest in driver-recognition systems and advanced temperature-management systems that maintain a constant preset temperature in the vehicle much like a home's thermostat.
"Imagine heading out in a 90 degree day and leaving your vehicle parked for two hours on an asphalt parking lot while you go shopping, then returning to your vehicle without the need to roll down the windows, open the doors and wait for the air conditioning to kick in," said Bowler.
Many of the features in the study that do not generate much interest in general do much better with key demographic and niche groups. For example, women with children are very interested in rear- seat entertainment and occupant-monitoring systems. Young men are much more likely to be interested in electronic information and entertainment features such as navigation, in-vehicle Internet, flexible format audio players and satellite radio. Older consumers are more likely to show interest in personal assistance services.
One futuristic feature that did not necessarily fare well in the study is "drive-by-wire" technology. These electronic control systems, which are similar to the technology used in the latest military fighter aircraft, would replace many of the mechanical and hydraulic connections with wire systems linking the steering wheel, gear shift and pedals with the vehicle's steering, transmission, throttle and brakes. These systems could eventually utilize joystick-like controls that would eliminate the need for a steering wheel, freeing up room in the interior for other potential new advancements.
"Consumers aren't ready to give up the traditional steering wheel and pedal controls, exemplifying the old axiom, 'if it ain't broke, don't fix it,'" Bowler said. "Some consumers also express concerns about the reliability of an unproven new technology for vehicles. Drive-by-wire may have to be proven first in a secondary system, such as the parking brake, before consumers grow more comfortable with the idea of replacing the traditional primary control systems in their vehicles."
The 2002 U.S. Automotive Emerging Technologies Study includes responses from 22,362 owners who have purchased or leased a new car or light truck in the past three years. The study is designed to measure consumer familiarity, interest and purchase intent for emerging automotive technologies.
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. Media e-mail contact: michael.greywitt@jdpa.com or john.tews@jdpa.com.
No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpa.com
---------------
Produced for J.D. Power and Associates
Contacts:
Michael Greywitt (805) 418-8000, West Coast
John Tews (248) 267-6800, East Coast
---------------
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J.D. Power and Associates
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Tel:
Email us
This is a press release. Press release distribution and press release services by EmailWire.Com: http://www.emailwire.com/us-press-release-distribution.php.
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