(EMAILWIRE.COM, February 20, 2002 ) LANGHORNE, Pa.-- ICT GROUP, INC. (Nasdaq: ICTG), a leading global provider of customer relationship management (CRM) solutions, today announced the expansion of its Canadian CRM sales and service operations with the planned addition of
two new contact centers in St. John's, Newfoundland, and Lindsay,
Ontario.

The Company currently operates eight contact centers throughout the Atlantic provinces of New Brunswick, Nova Scotia and Newfoundland. The opening of these additional facilities brings the total number of Canadian operations to 10, bolstering ICT GROUP's international presence and strengthening its leadership position in the bilingual
English/French CRM solutions market.

"Consistent with our international growth strategy, expanding our Canadian operations to economically advantageous geographic locations like Newfoundland and Ontario allows us to better serve our clients with more affordable, high-quality CRM solutions," said John J. Brennan, Chairman and Chief Executive Officer of ICT GROUP.

The St. John's facility will deliver specialized customer sales and service applications for Canadian and U.S.-based clients in key industries. When fully operational, the center will be equipped with approximately 500 workstations. This is the third center to be opened
by ICT GROUP in Newfoundland, which has proven to be a location with a substantial, qualified and motivated workforce.

The Lindsay center, when operating at maximum capacity, is expected to be equipped with close to 130 workstations. The Company's first contact center to be established in the province of Ontario, this facility will complement ICT GROUP's existing operations in the Canadian Atlantic provinces, providing clients with an alternative, cost-effective solution for their North American CRM sales and service needs. The center is conveniently located less than one hour from the Company's Canadian sales office, which was opened recently in Ajax, Ontario, to support its international expansion strategy and Canadian CRM business development initiatives.

According to Jack Magee, President of ICT North American Services, "We are pleased with the quality of our customer sales and service representatives (CSRs), management personnel and overall operating costs in Canada since we opened our first contact center there in 1996. We expect to receive these same cost savings and operating
efficiencies from our St.

John's and Lindsay facilities, which we will continue to pass along to our clients." One of the first CRM solutions providers to begin operating in Canada, today, one third of ICT GROUP's production hours are generated from its Canadian contact centers, which have proven to be extremely cost-effective while at the same time providing clients with consistent, quality sales and service.

ICT GROUP, headquartered in Langhorne, Pa., is a leading global provider of integrated customer relationship management (CRM) solutions. The company helps clients identify, acquire, retain, service, measure and maximize the lifetime value of their customer
relationships. The company manages CRM service operations in the U.S., Europe, Canada and Australia from which it supports domestic and multinational corporations and institutions, primarily in the financial, insurance, telecommunications, healthcare, information technology, media, energy and hospitality industries.

ICT GROUP also offers a full suite of hosted CRM solutions, for use by clients at their own in-house facility or on a co-sourced basis in conjunction with ICT GROUP 's fully compatible Web-enabled customer service operations. To learn more about ICT GROUP, visit the company's Web site at www.ictgroup.com.

This press release contains certain forward-looking statements that are subject to substantial risks and uncertainties. Whenever possible, forward-looking statements are preceded by, followed by or include the words "believes," "intends," "anticipates" or similar expressions which speak only as of the date the statement is made. ICT GROUP assumes no obligation to update any such forward-looking statements.

For such statements, ICT GROUP claims the protection of the safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995. Actual events or results of operation and financial condition may differ materially from those discussed in the forward-looking statements as a result of various factors, including without limitation, those discussed in ICT GROUP's annual report on Form 10-K for the year ended December 31, 2000, and other documents such as Form 10-Q and 8-K reports filed by ICT GROUP with the Securities and Exchange Commission.

Although ICT GROUP believes that the expectations reflected in such forward-looking statements are reasonable there can be no assurance that such expectations will prove to be correct.

Important factors that could cause actual results to differ materially from ICT GROUP's expectations may include, but are not limited to the following, many of which are outside ICT GROUP's control: customer demand for client's product, the client's budgets
and plans, interest rates and other conditions affecting the client's industry, unanticipated labor, contract or technical difficulties, identifying and opening planned contact centers within timeframes necessary to meet client demands, reliance on strategic partners,
industry and government regulation, reliance on telecommunications and computer technology, general and local economic conditions, and competitive pressures in ICT GROUP's industry.

CONTACT: ICT GROUP, INC.
Jackie Amendolari, 215/702-2018
jamendolari@ictgroup.com
or
MORGEN WALKE
Jason Rando, 212/850-5600
jrando@morgenwalke.com

Contact Information:
ICT GROUP, Inc.
Joseph Nchor
Tel:
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