(EMAILWIRE.COM, July 10, 2003 ) ICT GROUP, INC. (NASDAQ: ICTG), a leading global provider of customer relationship management (CRM) solutions, today announced the launch of ICT Global Interactive, a new offering that combines highly scalable Interactive Voice Response (IVR) and speech recognition services with ICT Group's extensive cost effective global contact
center operations.

ICT Global Interactive will offer clients in North America, Europe and Asia/Pacific a higher-value, lower cost sales and service solution by combining integrated IVR and speech recognition solutions with ICT's existing CRM solutions and extensive offshore and near-shore contact centers. Both domestic and international clients will be able
to more efficiently respond to their customers through a highly scalable and robust technology platform capable of supporting millions of IVR and speech recognition calls and realize the cost efficiencies offered for live operator support from ICT Group's offshore facilities located in the Philippines, the Caribbean and Mexico.

"By linking IVR solutions with our array of global resources, we have created a very competitive CRM solution for global companies, as well as positioned ICT to effectively compete in the direct response marketplace," stated ICT Chairman and Chief Executive Officer John Brennan. "The establishment of ICT Global Interactive is consistent
with the Company's strategy of enhancing its operating performance through higher value, lower-cost solutions and is supported by ongoing initiatives including the accelerated development of the Company's off-shore and near-shore international contact center operations."

Timothy F. Kowalski, Executive Vice President of Technology and Planning, added, "With these new capabilities ICT Global Interactive will meet our clients' demands for sophisticated speech recognition and integrated IVR automated customer care solutions."

ICT GROUP, headquartered in Newtown, Pa., is a leading global provider of integrated customer relationship management (CRM) solutions. The Company helps clients identify, acquire, retain, service, measure and maximize the lifetime value of their customer relationships. The Company manages CRM service operations in the U.S.,
Europe, Canada, Australia, Mexico, the Caribbean and the Philippines, from which it supports domestic and multinational corporations and institutions, primarily in the financial, insurance, telecommunications, healthcare, information technology, media and
energy services industries. ICT GROUP also offers a full suite of hosted CRM solutions, for use by clients at their own in-house facility or on a co-sourced basis in conjunction with ICT GROUP's fully compatible Web-enabled customer service operations. To learn
more about ICT GROUP, visit the Company's website at www.ictgroup.com.

CONTACT: ICT GROUP, Newtown
Media Contact:
Berns Communications Group, LLC
Michael McMullan, 212-994-4660
mmcmullan@bcg-pr.com
or
Investor Contact:
Brod Group, LLC
Betsy Brod or Jonathan Schaffer, 212-750-5

Contact Information:
ICT GROUP, Inc.
Joseph Nchor
Tel:
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