ICT GROUP Expands Offshore Operations with the Opening of Its Newest Contact Center in Manila, Philippines
(EMAILWIRE.COM, May 13, 2003 ) NEWTOWN, Pa -- ICT GROUP, INC. (NASDAQ: ICTG), a leading global provider of customer relationship management (CRM) solutions, today announced the opening of its first contact center in Manila, Philippines.
The opening signifies an important step in the Company's expansion plan to offer clients high-quality, cost-effective sales and service solutions using alternative near-shore and offshore contact centers. The expansion of our operations in countries such as the Philippines is expected to reduce ICT GROUP's labor costs, improve capacity
utilization, and increase profitability.
Officially opened on May 5, 2003, the center is initially equipped with 250 workstations with the ability to expand to 700 stations when fully operational. The Company expects to have up to 500 stations in operation by the end of the year.
The facility will be used to provide specialized customer sales and service support for clients across key vertical industries, supporting English-speaking markets in North America, Europe, and Australia. The Company expects to support additional business process outsourcing (BPO) services functions in the future.
"The opening of this center is part of our overall strategic plan to shift global production capacity to more cost-effective near-shore and offshore facilities," said John J. Brennan, Chairman and Chief Executive Officer of ICT GROUP. "It provides clients with affordable, quality sales and service solutions, helping them to remain more competitive in today's difficult economic environment. Representatives at the center are now providing technical support services for a leading consumer electronics and telecommunications client."
The Philippines contact center offers clients additional scalability and choice in selecting the best contact center solution based on their unique program requirements and customer support needs, while leveraging ICT GROUP's nearly 20 years' customer sales and
service expertise, common technology platform and standardized quality, training and operations management procedures.
According to Jack L. Magee, Executive Vice President of Global Operations for ICT GROUP, "We chose to expand our operations into Manila because of the reliable telecommunications/IT infrastructure, stable economy, and highly trained and motivated workforce this region offers. We expect this center to deliver the same consistent, quality
sales and service performance levels as our U.S. and other global contact centers. We are excited to be implementing these customized offshore programs to meet our clients' increased demands for cost-effective, outsourced customer management solutions."
ICT GROUP, headquartered in Newtown, Pa., is a leading global provider of integrated customer relationship management (CRM) solutions. The Company helps clients identify, acquire, retain, service, measure and maximize the lifetime value of their customer relationships.
The Company manages CRM service operations in the U.S., Europe, Canada, Australia, Mexico, the Caribbean and the Philippines, from which it supports domestic and multinational corporations and institutions, primarily in the financial, insurance,
telecommunications, healthcare, information technology, media and energy services industries.
ICT GROUP also offers a full suite of hosted CRM solutions, for use by clients at their own in-house facility or on a co-sourced basis in conjunction with ICT GROUP's fully compatible Web-enabled customer service operations. To learn more about ICT GROUP, visit the Company's website at www.ictgroup.com.
IMPORTANT CAUTIONARY INFORMATION REGARDING FORWARD-LOOKING STATEMENTS:
This press release contains certain forward-looking statements, such as plans to increase capacity, ability to maintain growth momentum, and expected demand for services. The forward-looking statements involve assumptions and are subject to substantial risks
and uncertainties.
Whenever possible, forward-looking statements are preceded by, followed by or include the words "believes," "expects," "anticipates" or similar expressions, which speak only as of the date the statement is made. ICT GROUP assumes no obligation to update any such
forward-looking statements.
For such statements, ICT GROUP claims the protection of the safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995.
Actual events or results of operations, cash flows and financial condition of ICT GROUP may differ materially from those discussed in the forward-looking statements as a result of various factors, including without limitation, those discussed in ICT GROUP's annual
report on Form 10-K for the year ended December 31, 2002, and other documents, such as reports on Form 8-K and other reports on Form 10-Q filed by ICT GROUP with the Securities and Exchange Commission.
Although ICT GROUP believes that the expectations reflected in such forward-looking statements are reasonable, there can be no assurance that such expectations will prove to be correct.
Important factors that could cause actual results to differ materially from ICT GROUP's expectations, or that could materially and adversely affect ICT GROUP's financial condition, may include, but are not limited to the following, many of which are outside ICT GROUP's control: demand for ICT GROUP's services, the cost to defend or settle
litigation against ICT GROUP, judgments, orders, rulings and other developments in litigation against ICT GROUP, unanticipated labor difficulties, ICT GROUP's capital and financing needs, ICT GROUP's ability to integrate acquired businesses, customer demand for a client's product, the client's budgets and plans, interest rates and other conditions affecting the client's industry, unanticipated contract or technical difficulties, identifying and opening planned contact centers within timeframes necessary to meet client demands,
reliance on strategic partners, industry and government regulation, reliance on telecommunications and computer technology, general and local economic conditions, and competitive pressures in ICT GROUP's industry.
These factors, as well as others, such as conditions in the securities markets and actual or perceived results or developments affecting companies in our industry, could affect the trading price of our common stock.
CONTACT: ICT GROUP, Newtown
Media Contact:
Berns Communications Group, LLC
Michael McMullan, 212/994-4660
mmcmullan@bcg-pr.com
or
Financial Contact:
Brod Group, LLC
Betsy Brod, 212/750-5800
bbrod@brodgroup.com
or
Jonathan Schaffer, 212/750-5800
jschaffer@brodgroup.com
The opening signifies an important step in the Company's expansion plan to offer clients high-quality, cost-effective sales and service solutions using alternative near-shore and offshore contact centers. The expansion of our operations in countries such as the Philippines is expected to reduce ICT GROUP's labor costs, improve capacity
utilization, and increase profitability.
Officially opened on May 5, 2003, the center is initially equipped with 250 workstations with the ability to expand to 700 stations when fully operational. The Company expects to have up to 500 stations in operation by the end of the year.
The facility will be used to provide specialized customer sales and service support for clients across key vertical industries, supporting English-speaking markets in North America, Europe, and Australia. The Company expects to support additional business process outsourcing (BPO) services functions in the future.
"The opening of this center is part of our overall strategic plan to shift global production capacity to more cost-effective near-shore and offshore facilities," said John J. Brennan, Chairman and Chief Executive Officer of ICT GROUP. "It provides clients with affordable, quality sales and service solutions, helping them to remain more competitive in today's difficult economic environment. Representatives at the center are now providing technical support services for a leading consumer electronics and telecommunications client."
The Philippines contact center offers clients additional scalability and choice in selecting the best contact center solution based on their unique program requirements and customer support needs, while leveraging ICT GROUP's nearly 20 years' customer sales and
service expertise, common technology platform and standardized quality, training and operations management procedures.
According to Jack L. Magee, Executive Vice President of Global Operations for ICT GROUP, "We chose to expand our operations into Manila because of the reliable telecommunications/IT infrastructure, stable economy, and highly trained and motivated workforce this region offers. We expect this center to deliver the same consistent, quality
sales and service performance levels as our U.S. and other global contact centers. We are excited to be implementing these customized offshore programs to meet our clients' increased demands for cost-effective, outsourced customer management solutions."
ICT GROUP, headquartered in Newtown, Pa., is a leading global provider of integrated customer relationship management (CRM) solutions. The Company helps clients identify, acquire, retain, service, measure and maximize the lifetime value of their customer relationships.
The Company manages CRM service operations in the U.S., Europe, Canada, Australia, Mexico, the Caribbean and the Philippines, from which it supports domestic and multinational corporations and institutions, primarily in the financial, insurance,
telecommunications, healthcare, information technology, media and energy services industries.
ICT GROUP also offers a full suite of hosted CRM solutions, for use by clients at their own in-house facility or on a co-sourced basis in conjunction with ICT GROUP's fully compatible Web-enabled customer service operations. To learn more about ICT GROUP, visit the Company's website at www.ictgroup.com.
IMPORTANT CAUTIONARY INFORMATION REGARDING FORWARD-LOOKING STATEMENTS:
This press release contains certain forward-looking statements, such as plans to increase capacity, ability to maintain growth momentum, and expected demand for services. The forward-looking statements involve assumptions and are subject to substantial risks
and uncertainties.
Whenever possible, forward-looking statements are preceded by, followed by or include the words "believes," "expects," "anticipates" or similar expressions, which speak only as of the date the statement is made. ICT GROUP assumes no obligation to update any such
forward-looking statements.
For such statements, ICT GROUP claims the protection of the safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995.
Actual events or results of operations, cash flows and financial condition of ICT GROUP may differ materially from those discussed in the forward-looking statements as a result of various factors, including without limitation, those discussed in ICT GROUP's annual
report on Form 10-K for the year ended December 31, 2002, and other documents, such as reports on Form 8-K and other reports on Form 10-Q filed by ICT GROUP with the Securities and Exchange Commission.
Although ICT GROUP believes that the expectations reflected in such forward-looking statements are reasonable, there can be no assurance that such expectations will prove to be correct.
Important factors that could cause actual results to differ materially from ICT GROUP's expectations, or that could materially and adversely affect ICT GROUP's financial condition, may include, but are not limited to the following, many of which are outside ICT GROUP's control: demand for ICT GROUP's services, the cost to defend or settle
litigation against ICT GROUP, judgments, orders, rulings and other developments in litigation against ICT GROUP, unanticipated labor difficulties, ICT GROUP's capital and financing needs, ICT GROUP's ability to integrate acquired businesses, customer demand for a client's product, the client's budgets and plans, interest rates and other conditions affecting the client's industry, unanticipated contract or technical difficulties, identifying and opening planned contact centers within timeframes necessary to meet client demands,
reliance on strategic partners, industry and government regulation, reliance on telecommunications and computer technology, general and local economic conditions, and competitive pressures in ICT GROUP's industry.
These factors, as well as others, such as conditions in the securities markets and actual or perceived results or developments affecting companies in our industry, could affect the trading price of our common stock.
CONTACT: ICT GROUP, Newtown
Media Contact:
Berns Communications Group, LLC
Michael McMullan, 212/994-4660
mmcmullan@bcg-pr.com
or
Financial Contact:
Brod Group, LLC
Betsy Brod, 212/750-5800
bbrod@brodgroup.com
or
Jonathan Schaffer, 212/750-5800
jschaffer@brodgroup.com
Contact Information:
ICT GROUP, Inc.
Joseph Nchor
Tel:
Email us
This is a press release. Press release distribution and press release services by EmailWire.Com: http://www.emailwire.com/us-press-release-distribution.php.
ICT GROUP, Inc.
Joseph Nchor
Tel:
Email us
This is a press release. Press release distribution and press release services by EmailWire.Com: http://www.emailwire.com/us-press-release-distribution.php.
|
Private Equity, Angel Investing
Equity Alliance / Private Equity, Angel Investing, / IPO, Venture Capital & IR services / Equity Alliance International Equityallianceir.com Penny Stocks to Watch Sign up for hot penny stock picks Gains of 500%+ possible! Premiumstockpicks.com/landing/ Your text Ads & PR Text Ads plus unlimited press releases, One release featured/Day for only $575 per month. Read more on Text Ads & PR Your text Ads Here! Text Ads are only $289 per month. Ads are placed same day. More on Text Ads Advertising |