(EMAILWIRE.COM, May 04, 2004 ) NEWTOWN, Pa. -- ICT GROUP, INC. (NASDAQ: ICTG), a leading global provider of outsourced customer care and business services solutions, announced today that it has acquired DPS Data Group, a niche-based supplier of back-office data capture, document imaging, mail processing and time-sensitive transaction printing services for the financial services and healthcare industries.

According to John J. Brennan, Chairman and Chief Executive Officer of ICT GROUP, "Our outsourced contact center sales and service expertise, combined with DPS Data Group's expanded business process outsourcing (BPO) capabilities, will allow ICT GROUP to better leverage existing client relationships, increase capacity utilization,
particularly in offshore facilities, and amortize infrastructure investments across a broader base of business, while at the same time helping us to gain entree into this rapidly growing market."

Through this acquisition, ICT GROUP is better positioned to offer expanded BPO services for both existing and prospective clients within its core vertical industry segments and new niche-oriented markets as well. Utilizing the Company's global network of over 40 outsourced contact centers, combined with the back-office business support services available through DPS Data Group's offshore strategic partners, ICT GROUP can now provide applications and claims processing, document scanning/imaging and data capture services for financial institutions, including credit card issuers, mortgage service providers, brokerage firms and credit bureaus, as well as
healthcare insurance organizations and pharmaceutical companies.

DPS, headquartered in Wilmington, Delaware, will maintain its strategic partnerships with operating units in Barbados, Mexico and India, as well as utilize ICT GROUP's contact centers around the world.

ICT GROUP, headquartered in Newtown, Pa. (U.S.), is a leading global provider of customer interaction and business services outsourcing solutions. The Company provides a comprehensive mix of customer care/retention, acquisition, up-selling/cross-selling,
technical support, market research and database marketing as well as e-mail management, data entry/collections, claims processing and document management services, using our global network of onshore, near-shore and offshore operations. ICT GROUP also provides interactive voice response (IVR) and advanced speech recognition solutions as well as hosted Customer Relationship Management (CRM) technologies, available for use by clients at their own in-house facility or on a co-sourced basis in conjunction with the Company's fully integrated contact center operations. To learn more about ICT
GROUP, visit the Company's website at www.ictgroup.com.

CONTACT: ICT GROUP, INC.
Media Contact:
Jackie Amendolari, 267-685-5018
jamendolari@ictgroup.com
or
Financial Media Contact:
Berns Communications Group, LLC
Michael McMullan, 212-994-4660
mmcmullan@bcg-pr.com

Contact Information:
ICT GROUP, Inc.
Joseph Nchor
Tel:
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