(EMAILWIRE.COM, February 08, 2001 ) SAN MATEO, California, -- Keynote (Nasdaq: KEYN), The Internet Performance Authority®, today announced that FedEx Corporation (NYSE: FDX) has selected Keynote Perspective(tm) to provide real-time, performance measurements for its Web site. Through the FedEx web site,customers are provided online shipping and package tracking services for FedEx Express and FedEx Ground, saving them the time and effort associated with handwriting shipping documents. Keynote's worldwide infrastructure of measurement computers provides accurate measurements and diagnostic data on FedEx end-user experience. This snap-shot of a user's overall Web experience enables FedEx to proactively resolve problems before they impact online access and assure its products and services are downloaded quickly and reliably. "With online transactions increasing significantly, Keynote's measurement data allows us to measure and diagnose the performance of our Web site to ensure on a 24x7 basis globally that nothing interferes with the time-sensitive business of our customers," said Denise Wood, vice president of Customer Systems at FedEx Corporate Services. "FedEx helped customers meet their critical deadlines this past holiday season with easy access to online delivery information, downloadable return forms, tracking data and fast credit card processing. By using Keynote services, FedEx continues to reinforce its commitment to a high quality customer experience, including during peak holiday seasons."FedEx was able to benchmark its quality of service when Keynote released its annual e-Shopping Holiday Report, which measured the performance and availability of top e-commerce sites for the weeks of Nov. 5 through Dec. 25. FedEx recorded the fastest Web page download performance averaging less than 2.0 seconds. * (See Keynote press release 12/27/2000, http://www.keynote.com/press/html/00dec27.html) "The ability of customers to access FedEx services on its Web site is mission critical especially during peak shipping periods," said Fritz Mueller, senior director of product marketing for Keynote. "Using Keynote measurements, FedEx is able to maintain optimum performance for its Web site and empower its customers to manage their shipping activities more conveniently. Keynote services provide FedEx with instant, real time notification of problems and the ability to diagnose and pinpoint the causes. FedEx can then respond immediately to ensure continuous uptime, and a high quality of experience for its Internet customers."About FedEx With annual revenues of $19 billion, FedEx Corp. is the premier global provider of transportation, logistics, e-commerce and supply chain management services. The company offers integrated business solutions through a network of subsidiaries operating independently, including: FedEx Express, the world's largest express transportation company; FedEx Ground, North America's second largest provider of small-package ground delivery service; FedEx Logistics, an integrated logistics, technology and transportation-solution company; FedEx Custom Critical, the world's largest provider of expedited time-critical shipments; and FedEx Trade Networks, a provider of customs brokerage, consulting, information technology and trade facilitation solutions. More than 2.5 million customers are connected electronically through the FedEx information network and approximately two-thirds of its U.S. domestic transactions are now handled on-line.About KeynoteFounded in 1995, Keynote (Nasdaq "KEYN"), The Internet Performance Authority®, is the worldwide leader in e-commerce benchmarking and Web performance management services that improve the quality of e-business. The company's low-cost and hassle-free performance measurement solutions are used by more than 2,900 B2B and B2C e-businesses, Web-hosters, Internet Service and Content Delivery Providers. Keynote Systems, Inc. is headquartered in San Mateo, California. The company can be reached at www.keynote.com or by phone in the U.S. at 650-522-1000. # # #The Internet Performance Authority is a registered trademark and Keynote, Perspective, MyKeynote, are trademarks of Keynote Systems, Inc. Other trademarks are the property of their respective owners.Jason PfannenstielPublic Relations CoordinatorKeynote Systems, Inc.jasonp@keynote.com(650) 522-1343Editorial Contacts:David ParkinsonKeynote (650) 522-1222dparkins@keynote.com DanBerkowitzKeynote(650) 522-1168dberkowitz@keynote.com SallyDavenportFedEx Media Relations901-434-7765sddavenport@fedex.com

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