EPOS Partners with Philips to offer Voice ReQuest™ to Colleges and Universities
Philips’ Voice ReQuest™ Campus Edition empowers campus’ call-routing systems by providing voice-dialing functionality.
(EMAILWIRE.COM, October 18, 2002 ) (Auburn, AL) EPOS Corporation, a leading provider of automated self-service solutions and the market leader in providing interactive voice response solutions to colleges and universities, announces its partnership with Philips Electronics to offer Voice ReQuest Campus Edition to institutions throughout the United States and Canada. Voice ReQuest offers revolutionary speech-enabled call routing that seamlessly connects callers to their destinations by using the most natural telephony interface – the human voice.
Voice ReQuest is a turnkey solution that directs inbound calls to their appropriate destination by simply speaking the desired name or department. Voice ReQuest increases call efficiency for companies that have from 100 to 1 million employee names or departments by automatically routing calls without complicated menu selections or cumbersome directories. Using the most advanced speech recognition technology available today, Philips Voice ReQuest can process the calls more quickly without an operator’s assistance. It's designed to decrease overall call length and operational costs while improving a caller’s experience.
“Institutions today, just like other businesses, are seeking complete solutions that are: (1) flexible so that the system can grow as the institution grows and (2) cost effective with a rapid return on investment, “ stated Michael A. Lawler, President of EPOS Corporation. “By choosing Voice ReQuest from Philips, our current and future higher education customers will have access to a robust voice-enabled call-routing system and the confidence that choosing a company like Philips, a proven worldwide leader in speech recognition, brings with it.” Lawler continued, “With over 20 years in the development of the speech recognition engine, Philips was an easy choice for us.”
Voice ReQuest’s core technology is based on Philips’ patented SpeechPearl® automated speech recognition (ASR) engine, an extremely robust engine designed to support any size application up to several million names with the industry’s largest language portfolio of more than 45 languages. By deploying Voice ReQuest, users can reduce the number of calls that operators would assist in for simple transfers, giving them additional time to help those callers that have more complex needs.
“We are proud that EPOS Corporation, with its strong presence in the higher education market, has chosen to offer colleges and universities Voice ReQuest Campus Edition, the strongest voice-enabled solution on the market today,” said Tom Falk, Director of Marketing for Philips’ Dallas-based Telephony Division. “EPOS’ proven track record for superior products and excellent customer service combined with Voice ReQuest’s proven track record of accuracy and ROI, will empower colleges and universities to improve communications and create a more productive workforce which is dedicated to serving its students.”
Philips’ Voice ReQuest Campus Edition has been installed at several higher education institutions, including The University of Pennsylvania, Kent State University, Pepperdine University, The University of California – Santa Barbara, Morehouse College, Stephens Institute of Technology, The University of Nebraska, and Loyola University.
# # #
About EPOS Corporation
EPOS Corporation, with headquarters in Auburn, Alabama, is a leading provider of automated self-service solutions that facilitate communications via phone, Internet, wireless and PDA devices, and kiosk. EPOS’ primary solutions include interactive voice response and call center automation. The company’s products and services empower organizations to build stronger relationships and deliver information through quality interactions with customers and employees. EPOS provides 24/7 anytime, anywhere access to information with the choice of a customer-premise solution or an off-premise Application Service Provider (ASP) solution. With more than 3,000 installations worldwide, EPOS has delivered state-of-the-art solutions for utilities, state and local governments, higher education, human resource departments, call centers, and distributors. EPOS’ customers include the State of Georgia Department of Labor; Virginia Employment Commission; Consolidated Edison of New York; the Universities of Texas, Alabama, New Mexico, and Kentucky; and Viacom. For more information, visit the company’s Web site at www.epos.com.
About Royal Philips Electronics
Royal Philips Electronics of the Netherlands is one of the world’s biggest electronics companies and Europe’s largest, with sales of EUR 32.3 billion in 2001. It is a global leader in color television sets, lighting, electric shavers, medical diagnostic imaging and patient monitoring, and one-chip TV products. Its 184,000 employees in more than 60 countries are active in the areas of lighting, consumer electronics, domestic appliances, components, semiconductors, and medical systems. Philips is quoted on the NYSE (symbol: PHG), London, Frankfurt, Amsterdam and other stock exchanges. News from Philips is located at www.newscenter.philips.com/usa.
Voice ReQuest is a turnkey solution that directs inbound calls to their appropriate destination by simply speaking the desired name or department. Voice ReQuest increases call efficiency for companies that have from 100 to 1 million employee names or departments by automatically routing calls without complicated menu selections or cumbersome directories. Using the most advanced speech recognition technology available today, Philips Voice ReQuest can process the calls more quickly without an operator’s assistance. It's designed to decrease overall call length and operational costs while improving a caller’s experience.
“Institutions today, just like other businesses, are seeking complete solutions that are: (1) flexible so that the system can grow as the institution grows and (2) cost effective with a rapid return on investment, “ stated Michael A. Lawler, President of EPOS Corporation. “By choosing Voice ReQuest from Philips, our current and future higher education customers will have access to a robust voice-enabled call-routing system and the confidence that choosing a company like Philips, a proven worldwide leader in speech recognition, brings with it.” Lawler continued, “With over 20 years in the development of the speech recognition engine, Philips was an easy choice for us.”
Voice ReQuest’s core technology is based on Philips’ patented SpeechPearl® automated speech recognition (ASR) engine, an extremely robust engine designed to support any size application up to several million names with the industry’s largest language portfolio of more than 45 languages. By deploying Voice ReQuest, users can reduce the number of calls that operators would assist in for simple transfers, giving them additional time to help those callers that have more complex needs.
“We are proud that EPOS Corporation, with its strong presence in the higher education market, has chosen to offer colleges and universities Voice ReQuest Campus Edition, the strongest voice-enabled solution on the market today,” said Tom Falk, Director of Marketing for Philips’ Dallas-based Telephony Division. “EPOS’ proven track record for superior products and excellent customer service combined with Voice ReQuest’s proven track record of accuracy and ROI, will empower colleges and universities to improve communications and create a more productive workforce which is dedicated to serving its students.”
Philips’ Voice ReQuest Campus Edition has been installed at several higher education institutions, including The University of Pennsylvania, Kent State University, Pepperdine University, The University of California – Santa Barbara, Morehouse College, Stephens Institute of Technology, The University of Nebraska, and Loyola University.
# # #
About EPOS Corporation
EPOS Corporation, with headquarters in Auburn, Alabama, is a leading provider of automated self-service solutions that facilitate communications via phone, Internet, wireless and PDA devices, and kiosk. EPOS’ primary solutions include interactive voice response and call center automation. The company’s products and services empower organizations to build stronger relationships and deliver information through quality interactions with customers and employees. EPOS provides 24/7 anytime, anywhere access to information with the choice of a customer-premise solution or an off-premise Application Service Provider (ASP) solution. With more than 3,000 installations worldwide, EPOS has delivered state-of-the-art solutions for utilities, state and local governments, higher education, human resource departments, call centers, and distributors. EPOS’ customers include the State of Georgia Department of Labor; Virginia Employment Commission; Consolidated Edison of New York; the Universities of Texas, Alabama, New Mexico, and Kentucky; and Viacom. For more information, visit the company’s Web site at www.epos.com.
About Royal Philips Electronics
Royal Philips Electronics of the Netherlands is one of the world’s biggest electronics companies and Europe’s largest, with sales of EUR 32.3 billion in 2001. It is a global leader in color television sets, lighting, electric shavers, medical diagnostic imaging and patient monitoring, and one-chip TV products. Its 184,000 employees in more than 60 countries are active in the areas of lighting, consumer electronics, domestic appliances, components, semiconductors, and medical systems. Philips is quoted on the NYSE (symbol: PHG), London, Frankfurt, Amsterdam and other stock exchanges. News from Philips is located at www.newscenter.philips.com/usa.
Contact Information:
EPOS Corporation
Cathy Floyd
Tel:
Email us
This is a press release. Press release distribution and press release services by EmailWire.Com: http://www.emailwire.com/us-press-release-distribution.php.
EPOS Corporation
Cathy Floyd
Tel:
Email us
This is a press release. Press release distribution and press release services by EmailWire.Com: http://www.emailwire.com/us-press-release-distribution.php.
|
Private Equity, Angel Investing
Equity Alliance / Private Equity, Angel Investing, / IPO, Venture Capital & IR services / Equity Alliance International Equityallianceir.com Penny Stocks to Watch Sign up for hot penny stock picks Gains of 500%+ possible! Premiumstockpicks.com/landing/ Your text Ads & PR Text Ads plus unlimited press releases, One release featured/Day for only $575 per month. Read more on Text Ads & PR Your text Ads Here! Text Ads are only $289 per month. Ads are placed same day. More on Text Ads Advertising |