(EMAILWIRE.COM, September 27, 2001 ) July 2001 (Auburn, AL) EPOS Corporation, a leading provider of automated self-service solutions has announced that it now offers the flexibility, scalability, and reliability of the FirstLine Encore platform via an Application Service Provider model. An ASP solution from EPOS is ideal for enterprises that wish to collect or disburse routine information in a timely manner, such as license renewals, fees payment, and lottery results. An ASP solution does not require a large initial capital investment and EPOS manages the application with no third-party involvement.

The EPOS ASP is built on the same award-winning EPOS technology now used in over 3500 installations worldwide. The FirstLine EncoreÔ system provides real-time interactive access to information over various media such as telephone, Web, fax, e-mail, or wireless technologies. FirstLine Encore is a Windows NT-based multimedia transaction-processing engine that provides the foundation for customized applications in areas such as customer service, human resources, inventory control, and data entry. FirstLine Encore supports a vast array of input and output options from Interactive Web access to speech recognition, text-to-speech, inbound and outbound fax, kiosks, and more.

Additionally, ASP applications are designed, developed, and maintained in-house by EPOS personnel, some with over 22 years of experience in interactive voice response technology. ASP applications could include license renewals; lottery results; property tax payments; utility power outage detection and reporting; utility bill payment via credit card, debit card, or ACH; HR benefits enrollment and inquiry; time and attendance; and much more.

“Providing our self-service solutions as an ASP model means that we can provide enterprises with a viable alternative to on-premise equipment. We manage the applications and they, in turn, provide their clientele with all the functionality of a top-of-the-line premise-based solution.“ states Michael A. Lawler, President of EPOS.

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About EPOS Corporation
EPOS Corporation, with headquarters in Auburn, Alabama, is a leading provider of automated self-service solutions that facilitate communications via phone, Internet, wireless and PDA devices, and kiosk. EPOS’ primary solutions include interactive voice response and call center automation. The company’s products and services empower organizations to build stronger relationships and deliver information through quality interactions with customers and employees. EPOS provides 24/7 anytime, anywhere access to information with the choice of a customer-premise solution or an off-premise Application Service Provider (ASP) solution. With more than 3,000 installations worldwide, EPOS has delivered state-of-the-art solutions for utilities, state and local governments, higher education, human resource departments, call centers, and distributors. EPOS’ customers include the State of Georgia Department of Labor, Consolidated Edison, The University of Ohio, and Sola Optical. For more information, visit the company’s Web site at www.epos.com.

Contact Information:
EPOS Corporation
Cathy Floyd
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