(EMAILWIRE.COM, August 20, 2003 ) CAMBRIDGE, MA –- UpSource Inc (www.upsource.ca)., a provider of high quality outsourced contact center services announced today that call center industry veteran, Dale Pacetti, has joined the company as Director--Call Center Solutions. Pacetti brings more than 25 years of successful sales and consulting experience in the call center and telecommunications industry. In his role at UpSource, Pacetti will advise companies on a range of outsourcing solutions to improve operations, create efficiencies and test the impact of technology innovation.

“Dale’s experience working with ‘world class’ contact centers makes him an ideal fit for our organization,” said Joan Chaput, President of UpSource Inc. “Dale’s consultative approach to working with companies fits well with Upsource’s philosophy of providing high quality solutions that combine excellent people with best of breed technology to solve customer problems.”

“UpSource attracted me because of its unique mix of leading technology, quality people and commitment to delivering beyond client expectations,‘’ said Pacetti. “When you combine this with the conscientiousness and caring the agents in Nova Scotia have for their customers, you can make a tremendous impact on the effectiveness of a company’s customer service,” concluded Pacetti

Pacetti’s career in telecommunications includes more than 15 years focused on Call Center and Customer Relationship Management solutions. Pacetti’s most recent position was National CRM Sales Director for Lucent Technologies and Avaya Communications. In that role he was instrumental in helping these organizations achieve market leader positions. In addition, Pacetti worked closely with Bell Labs to ensure that products were always “best in class” and met constantly evolving customer needs. He worked with companies including IBM, HP, Blue Cross, Southern Company and Florida Power and Light to design and implement solutions that were needed to support their “world class” customer service goals.

Mr. Pacetti graduated from Vanderbilt University with a degree in English and Math.

About UpSource Inc.
UpSource delivers high quality customer service and sales support for organizations of all sizes, leveraging outstanding agents and industry leading technology to service customers quickly and efficiently. UpSource delivers service with the same commitment and motivation one would expect from its own employees. UpSource stands for intelligent and cost effective customer relationship management, whether it is over the phone, delivering live support on the web, answering an e-mail, or white mail, UpSource stands for intelligent and cost effective Customer Service, delivered on a state of the art infrastructure. For more information visit the UpSource website:
www.upsource.ca.

Contact:
UpSource, Inc.
Susan Cohen
2235 Massachusetts Ave.
Cambridge, Ma 02140
Phone: 866-853-1234
Email: susan.cohen@upsource.ca

Contact Information:
UpSource, Inc.
Joseph Nchor
Tel:
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