Citizens Communications Selects Viryanet Service Hub
Independent ILEC Uses ViryaNet's Service Hub to Automate 2500 Field Engineers, Increase Business Efficiency, and Improve Customer Service
(EMAILWIRE.COM, January 30, 2001 ) Southborough, Mass. -- ViryaNet (NASDAQ: VRYA), a provider of wireless workforce management solutions for field service communities, today announced that Citizens Communications, a full-service telecommunications provider and one of the country's largest independent incumbent local exchange carriers (ILEC), selected the Company's Service Hub solution. The value of the contract is approximately $4.5 million. Citizens Communications, which serves 1.4 million telephone access lines in 17 states, will use Service Hub to automate and optimize the activities of its field workforce and improve its delivery of customer service.
"The telecommunications industry continues to experience fierce competition," stated Monica Braden, director of OSS, Citizens Communications. "Citizens is adopting state-of-the-art technology to assure excellent service to our customers. Implementing a web-based workforce management solution will enable us to better manage our growing mobile workforce, streamline our processes, and allow for significant gains in efficiency. Best of all, as our business evolves, Service Hub's unique architecture will allow us the freedom to scale and to make customizations without having to re-code."
With Service Hub, Citizens Communications will be able to automate and optimize the deployment of 2500 field engineers by scheduling and dispatching the right field engineer to the right place at the right time with the right information, with a goal of reducing truck rolls, tracking the progress of service calls, improving response time, and improving customer service.
"As deregulation becomes a reality for telecommunications companies, organizations must deploy world-class technology to compete," said Win Burke, COO and president, ViryaNet. "Citizens Communications recognizes that customer service is the key to success in this rapidly expanding market, and as such, has deployed our technology to serve the needs of their growing business."
About Citizens Communications
Citizens Communications (NYSE: CZN, CZNPr) is a full-service telecommunications provider committed to bringing the information age to its more than 1.4 million rural and suburban customers in 17 states. Citizens Communications is acquiring an additional 1.7 million telephone lines over the next 12 months and is in the process of divesting its natural gas, electric, water and wastewater treatment services. Citizens Communications also has an 86 percent stake in Electric Lightwave, Inc. (NASDAQ: ELIX), a facilities-based, integrated communications provider that offers a broad range of services to telecommunications-intensive businesses throughout the United States. Additional information about Citizens Communications is available at www.czn.net.
About ViryaNet
ViryaNet is a provider of wireless workforce management solutions for field service communities. These solutions enable field service organizations to schedule and dispatch field service personnel efficiently, capture and record logistics and labor activity, and monitor, report, and measure this activity - meeting an organization's installation, preventative maintenance, and break-fix obligations. ViryaNet's wireless workforce management solution supports wireless devices over standard wireless networks.
ViryaNet's solutions feature application program interfaces (APIs) that allow organizations to integrate popular front- and back-office applications. ViryaNet's professional services team and implementation partners enable deployment of the Company's solutions for wireless workforce management.
Safe Harbor Statement
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: The statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934, as amended, including statements regarding ViryaNet's expectations, beliefs, intentions, or strategies regarding the capabilities of its product. All forward-looking statements included in this document are based upon information available to ViryaNet Ltd. as of the date hereof, and ViryaNet Ltd. assumes no obligation to update any such forward-looking statements. Forward-looking statements involve risks and uncertainties, which could cause actual results to differ materially from those projected. These and other risks relating to ViryaNet's business are set forth in ViryaNet's Form F-1, as amended, declared effective by the Securities and Exchange Commission (SEC) on September 19, 2000, and the other reports filed from time to time with the SEC.
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Beth Bryant Jack McAvoy
Sterling Hager, Inc. ViryaNet
617-926-6665, ext. 310 508-490-8600
beth@sterlinghager.com jack.mcavoy@viryanet.com
"The telecommunications industry continues to experience fierce competition," stated Monica Braden, director of OSS, Citizens Communications. "Citizens is adopting state-of-the-art technology to assure excellent service to our customers. Implementing a web-based workforce management solution will enable us to better manage our growing mobile workforce, streamline our processes, and allow for significant gains in efficiency. Best of all, as our business evolves, Service Hub's unique architecture will allow us the freedom to scale and to make customizations without having to re-code."
With Service Hub, Citizens Communications will be able to automate and optimize the deployment of 2500 field engineers by scheduling and dispatching the right field engineer to the right place at the right time with the right information, with a goal of reducing truck rolls, tracking the progress of service calls, improving response time, and improving customer service.
"As deregulation becomes a reality for telecommunications companies, organizations must deploy world-class technology to compete," said Win Burke, COO and president, ViryaNet. "Citizens Communications recognizes that customer service is the key to success in this rapidly expanding market, and as such, has deployed our technology to serve the needs of their growing business."
About Citizens Communications
Citizens Communications (NYSE: CZN, CZNPr) is a full-service telecommunications provider committed to bringing the information age to its more than 1.4 million rural and suburban customers in 17 states. Citizens Communications is acquiring an additional 1.7 million telephone lines over the next 12 months and is in the process of divesting its natural gas, electric, water and wastewater treatment services. Citizens Communications also has an 86 percent stake in Electric Lightwave, Inc. (NASDAQ: ELIX), a facilities-based, integrated communications provider that offers a broad range of services to telecommunications-intensive businesses throughout the United States. Additional information about Citizens Communications is available at www.czn.net.
About ViryaNet
ViryaNet is a provider of wireless workforce management solutions for field service communities. These solutions enable field service organizations to schedule and dispatch field service personnel efficiently, capture and record logistics and labor activity, and monitor, report, and measure this activity - meeting an organization's installation, preventative maintenance, and break-fix obligations. ViryaNet's wireless workforce management solution supports wireless devices over standard wireless networks.
ViryaNet's solutions feature application program interfaces (APIs) that allow organizations to integrate popular front- and back-office applications. ViryaNet's professional services team and implementation partners enable deployment of the Company's solutions for wireless workforce management.
Safe Harbor Statement
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: The statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934, as amended, including statements regarding ViryaNet's expectations, beliefs, intentions, or strategies regarding the capabilities of its product. All forward-looking statements included in this document are based upon information available to ViryaNet Ltd. as of the date hereof, and ViryaNet Ltd. assumes no obligation to update any such forward-looking statements. Forward-looking statements involve risks and uncertainties, which could cause actual results to differ materially from those projected. These and other risks relating to ViryaNet's business are set forth in ViryaNet's Form F-1, as amended, declared effective by the Securities and Exchange Commission (SEC) on September 19, 2000, and the other reports filed from time to time with the SEC.
###
Beth Bryant Jack McAvoy
Sterling Hager, Inc. ViryaNet
617-926-6665, ext. 310 508-490-8600
beth@sterlinghager.com jack.mcavoy@viryanet.com
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This is a press release. Press release distribution and press release services by EmailWire.Com: http://www.emailwire.com/us-press-release-distribution.php.
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