(EMAILWIRE.COM, February 07, 2012 ) SAN DIEGO, CA, February 6, 2012 – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that its Service Revenue Generation (SRG) discipline has grown to include 20 founding-member organizations. The milestone marks the official establishment of the SRG discipline within TSIA. The formation of the discipline was originally announced in fall 2011 at Technology Services World Las Vegas—the technology services industry’s premier conference event.

TSIA’s service disciplines—Education Services, Field Services, Professional Services, Support Services, and now, Service Revenue Generation—are a critical hub of today’s technology services industry. TSIA focuses its thought leadership, research, and advisory services around these key service areas.

“This is a great achievement for TSIA and the founding members of the SRG discipline,” said Julia Stegman, TSIA’s vice president of SRG research. “The rapid development over the last few months further substantiates the need for a formal discipline that focuses on service sales and marketing. Our founding members are leading-edge companies, including:

• BMC Software
• CallidusCloud
• EVault, a Seagate Company
• Genesys Labs
• Hewlett-Packard Company
• Infoblox
• Infor
• JDA Software Group, Inc.
• Kaspersky Lab
• Microsoft
• Motorola Solutions Inc.
• NICE
• Ontario Systems
• Perceptive Software
• PTC
• Sage
• Siemens Enterprise Communications
• Symantec
• Zebra Technologies

As service revenues continue to grow at an unprecedented pace, we look forward to leading efforts that accelerate members’ business decisions to optimize their service revenue growth.

A core deliverable of membership in the SRG discipline is participation in the SRG Benchmark—a comparison of member companies’ practices, metrics, and business results to the industry. The TSIA Research team analyzes the benchmark data and provides a review for the member organization, including recommendations based on the best practices across the industry.

More information about the SRG discipline, including our 2012 research calendar, can be found at http://www.tsia.com/service-revenue-generation.html or by e-mailing Julia Stegman at julia.stegman@tsia.com.


About TSIA
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT & telecom, consumer technology, healthcare & healthcare IT, and industrial equipment & technology. www.tsia.com

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Contact Information:
TSIA
Suzanne Hite
Tel: 410-774-5322
Email us


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