(EMAILWIRE.COM, October 27, 2011 ) LAS VEGAS, NV and SAN DIEGO, CA – As a record-breaking Technology Services World (TSW) 2011 Las Vegas came to a successful conclusion yesterday, the Call for Speakers opened for Technology Services World 2012 Silicon Valley. Hosted by the Technology Services Industry Association (TSIA), the leading association of the technology services and support industry, the Technology Services World spring and fall conferences are renowned as the preeminent sources of learning and peer networking for service and support professionals.

TSW 2012 Silicon Valley, being held May 7–9 at the Santa Clara Convention Center, will showcase member and partner case studies that represent best practice implementations in the core functional areas of a technology services business.

Services practitioners in Education, Field, Professional, and Support services, as well as TSIA’s newest discipline, Service Revenue Generation, are invited to apply to speak. TSIA is looking for individuals and organizations that have done remarkable work in defining or implementing a best practice as well as case studies about services initiatives that have had significant business impact on the organization and/or its customers, specifically what was changed, its impacts, and its benefits.

TSW Silicon Valley will focus on three key tactics—defend, optimize, transform—that will allow organizations to keep their traditional business humming while blazing new trails forward:

• Defend: What successful tactics and strategies are being used to defend existing service businesses? For example, how are today’s leaders protecting the margins and revenue streams of their existing portfolio of services?

• Optimize: What actions are leaders taking to optimize existing service businesses? What are the best levers for driving continued operational efficiency? How are organizations doing more with existing resources, and what are they doing to continuously drive up service quality?

• Transform: What are companies doing to transform their services businesses, either to embrace the concept of value-added services, or to pursue the even more forward-looking changes brought on by Consumption Economics?

Information on suggested topics, speaker eligibility, and rules can be found at www.technologyservicesworld.com. The Call for Speakers closes on December 9, 2011.

About TSIA
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA brings the technology services industry together. www.tsia.com

Contact Information:
TSIA
Suzanne Hite
Tel: 410-774-5322
Email us


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