(EMAILWIRE.COM, October 26, 2011 ) LAS VEGAS, NV and SAN DIEGO, CA – The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced at today’s closing ceremonies of the Technology Services World 2011 Las Vegas conference that Altitude Software, Callidus Software, Cisco, Corptax, Datacert, Flexera Software, and TeleTracking Technologies have been certified as Support Staff Excellence Centers.

TSIA and Impact Learning Systems (ILS) have collaborated to offer this formal recognition for companies that achieve certification in the Support Staff Excellence (SSE) program. Support Staff Excellence, offered by TSIA and delivered by ILS, is a powerful staff development program that enables the delivery of a superior customer service experience through the development of the most critical service delivery resource a company has: its people.

The Certified Support Staff Excellence Center designation leverages performance metrics that ensure the entire service organization's staff internalizes key elements of the training program and can improve their interactions with customers on a sustained level.
Certified SSE Center designations for Fall 2011 include:

• Altitude Software – Certified Support Staff Excellence Center, Level II, First Year.
• Callidus Software – Certified Support Staff Excellence Center, Level I, First Year.
• Cisco, Sydney Global Technical Support – Certified Support Staff Excellence Center, Level I, First Year.
• Corptax – Certified Support Staff Excellence Center, Level II, Second Year.
• Datacert – Certified Support Staff Excellence Center, Level II, First Year.
• Flexera Software – Certified Support Staff Excellence Center, Level I, First Year.
• TeleTracking Technologies – Certified Support Staff Excellence Center, Level II, First Year.

“We are pleased to honor these industry-leading companies for their achievement of this high industry standard,” said Tom Rich, senior vice president of programs for TSIA. “TSIA’s Support Staff Excellence program focuses on the key drivers in finding, motivating, and retaining top talent. With their Certified SSE Center designation, these organizations have demonstrated an enduring commitment to service excellence, with highly engaged and customer-focused employees driving loyalty and retention.”

SSE is based on a series of training programs for entry-level technical support and field service staff as well as supervisors and managers. The program follows a five-step design to drive service delivery efficiency improvements, reduce service staff attrition, and improve customer satisfaction scores. More information can be found at www.tsia.com/awards_and_certifications/support_staff_excellence.html.

About TSIA
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA brings the technology services industry together. www.tsia.com

Contact Information:
TSIA
Suzanne Hite
Tel: 410-774-5322
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