(EMAILWIRE.COM, September 01, 2010 ) SAN DIEGO, CA - The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, has introduced its new Education Services Benchmark Survey—the most comprehensive source for education services managers seeking a comparative scorecard of their business performance. Launched in August and open to TSIA member companies, the TSIA Education Services Benchmark sets a new standard in benchmarking for education services operations.

Unlike other benchmark surveys in the industry, the TSIA Education Services Benchmark gives companies insight into how their education services practices stack up against both the industry and peer groups, as opposed to a simple comparison against arbitrary standards. It also enables them to gain perspective on their education services business challenges, with conclusive data on what contributes (or not) to the bottom line.

The Education Services Benchmark has nine modules: the education services business model, the customer experience, selling and marketing, delivery, operations, partner management, content development, product alignment, and certification. Once an organization has completed the survey, the TSIA Research team analyzes the data and produces a report of overall line-of-business health. The analyses and recommendations coming out of this survey are both substantive and highly focused.

“One of the biggest challenges for education services professionals is getting ‘objective’ data about the current state of their business and its overall health,” said Maria Manning Chapman, TSIA’s senior research director for education services. “TSIA’s Education Services Benchmark is unique in its ability to not only provide insight into the education industry at large, but to also offer a panoramic view of how an individual education organization is performing compared to the industry and its peer group.”

More information on the new TSIA Support Services Benchmark Survey can be found at http://www.tsia.com/education_services/education_services_benchmarking.html.

About TSIA
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. We keep their business leaders informed and connected through a full range of programs and services that tackle real-world service business challenges, providing real-world solutions. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies and carriers, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together. www.tsia.com




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