(EMAILWIRE.COM, April 05, 2010 ) SAN DIEGO, CA – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, announced a key support session on the Technology Services World 2010 (TSW 2010) Silicon Valley agenda: “Online Support Panel Discussion: The Continued Drive to Push Customers to the Web.”

Taking place on May 4, this interactive panel discussion will feature some of the leading support providers in consumer markets who will share innovative new support models, as well as successes achieved by fine-tuning current models. The session will be moderated by Stephen Smith, senior vice president of operations for TSIA, with panelists Sandra Coates, vice president of services for SMART Technologies; Greg Sanders, director of global online services for McAfee; Manish Sinha, vice president of global customer care for Yahoo!; and Lois Townsend, global manager of social media strategy for Hewlett-Packard.

Attendees will learn how leading companies are addressing low-revenue consumer support challenges and what they are doing to contain costs, maintain product value, and drive high customer satisfaction with online support. Trends, support models, and methods for maximizing employee and community member participation also will be discussed.

“The online support arena continues to grow in necessity and value to the business,” said TSIA’s Stephen Smith. “This panel brings together some of the leading support providers in the business who can best address the topic. Customer satisfaction is key to every business, large or small. By implementing proven online support models and best-practice strategies, organizations can realize big gains in satisfaction levels.”

Technology Services World is the preeminent source of learning and peer networking in the technology services industry. Visit www.technologyservicesworld.com.

About TSIA
The Technology Services Industry Association (TSIA) is the technology services industry’s largest and most vibrant association, serving thousands of services executives, managers, and professionals from around the globe. www.tsia.com.

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Suzanne Hite
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