(EMAILWIRE.COM, March 22, 2010 ) SAN DIEGO, CA – The Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, has completed its 2010 “Intelligent Search Market Overview Report,” authored by John Ragsdale, TSIA vice president of technology research, to be made available to TSIA membership on March 29.

According to TSIA’s 2009 Member Technology Survey, as high as 15 percent of TSIA member companies had budgeted for intelligent search tools last year; however, selecting a tool grows harder as the formerly separate worlds of knowledgebase search, enterprise search, and social search begin to merge. To help companies select the right tool for the job, Ragsdale has identified 20 differentiating selection criteria for intelligent search, indicating the “bleeding edge” capabilities now available. The report maps which features are offered by technology services search vendors.

The 20 selection criteria are across multiple areas, including search functionality, display of search results, scalability and response time, integration, security, and deployment models.

“When I designed the evaluation criteria for this quickly evolving market, my assumption was that no single vendor would have every feature,” said Ragsdale. “To my surprise, multiple vendors have 100 percent coverage for the innovative criteria, showing the speed at which these markets are converging.”

The following search specialists participated in the study: Attensity, Baynote, Clarabridge, Consona CRM, Coveo, InQuira, KANA, nGenera CIM, Q-go, and RightNow.

The report will be available on March 29 to TSIA members. TSIA also is hosting a members-only Webcast on the topic on March 25, titled “Mining the Expanding Knowledge Ecosystem: A Market Overview of Intelligent Search.” To register for the Webcast or for more information, TSIA members should access the link for their service discipline:

• Field Services Registration
- http://afsmi.com/events/webcasts.asp#intelligentsearch
• Professional Services Registration
- http://www.tpsaonline.com/webcasts.asp#intelligentsearch
• Support Services Registration
- http://www.thesspa.com/webcasts/index.asp#intelligentsearch

About TSIA
The Technology Services Industry Association (TSIA) is the technology services industry’s largest and most vibrant association, encompassing more than 50,000 members from 300 companies in 80 countries. Our ranks include services executives, managers, and professionals from around the globe. www.tsia.com.

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