(EMAILWIRE.COM, December 01, 2009 ) Phoenix, AZ – Businesses want to increase sales and revenues. The New Year is the perfect time to plan and implement new strategies for achieving those goals. One way online businesses can increase sales is to offer offline sales options. Answering service, AnswerNow!, helps companies do just that by providing 24 hour bilingual call center services with order taking capabilities.

“Online companies might focus on online sales, but if they're not providing alternative buying methods they could be hurting their bottom line," said AnswerNow! President Margo Soll Weiss. “For example, not everyone is comfortable with the idea of shopping online. A potential customer might love the idea of a product, but without a way to order directly from a live person they won't give out their credit card information. This is where a 24 hour call center comes in handy. Customers get to interact with real people over the phone at any time that's convenient to them. Call center reps answer their questions before buying, and can even help businesses increase sales by upselling and cross-selling."

AnswerNow! also helps Web-based businesses appeal to a wider customer base by emphasizing the importance of bilingual call center services.

"Many U.S. Web sites are only available in English," said Weiss. "That rules out sales from the growing population whose first language is Spanish. If they aren't completely comfortable with the information on the Web site itself, there often isn't anyone who can answer their questions or clarify things for them in Spanish. Bilingual call centers make sure companies aren't inadvertently ignoring the needs of large potential customer groups by offering an alternative contact and order method for non-English speaking buyers."

AnswerNow! offers a variety of bilingual call center services 24 hours a day, 7 days a week including order taking and processing, product hotlines, help desk staffing, email support, and inbound telemarketing.

About AnswerNow!

AnswerNow! has over 30 years’ experience in the Arizona answering service, telemessaging, and virtual reception industry offering state-of-the-art technology solutions in bilingual answering services, credit card processing, call center services, and further virtual office assistance. The business understands the importance of growth, having gone from a one person shop to employing over 90 people to help clients across various industries grow with the help of custom virtual office solutions.

For more information about AnswerNow! or the company's 24 hour bilingual call center services, please visit www.AnswerNowInc.com or contact Michelle Weiss at 1-800-226-0491.

Contact:

Michelle Weiss, Director of Business Development
AnswerNow!
Phone: 800-226-0491
Email: michelle@answernowinc.com
Web: www.AnswerNowInc.com

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Contact Information:
AnswerNow!
Michelle Weiss
Tel: 800-226-0491
Email us


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