/ EIN Presswire / OSF Global Services, the Canadian provider of IT services and consulting, announces excellent results from a four year-long collaboration with PlumChoice, the U.S. leader of remote service and support to consumers, home office users and small businesses.

OSF Global Services developed a business automation and optimization solution for PlumChoice, to offer the remote services provider complex business logic, flexible management, and the ability for continuous scaling at a moment's notice.

PlumChoice is a leader of remote services and support to consumers, home office users and small businesses. Based in the U.S., the company has remote teams throughout the country, and offers assistance 24/7. Back in 2005, the company needed to scale their business to meet their demands and their growth objectives, while using technology as a competitive advantage.

OSF Global Services developed a business automation and optimization solution, providing application support and a managed hosted environment for PlumChoice. The integrated CRM/ERP solution developed by the OSF Global Services team manages the virtual connection between the agents, technicians and their customers.

"We started this collaboration with the clear objective in mind to contribute to our client's growth as one of the biggest U.S. remote service providers. In the same time, we have grown as well, both in Canada, and in Europe, and we estimate a 3.00 million CAD turnover in 2009, as compared to 2 million CAD in 2008. We receive numerous outsourcing requests from other Canadian and U.S. companies, as they struggle to cut costs and improve business processes", says Gerard Szatvanyi, President and CEO of OSF Global Services.

For further information about OSF Global Services' work for PlumChoice, please read the complete case study here: http://www.osf-global.com/en/resources/success-stories/plumchoice.html.

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For press relations, please contact:
OSF Global Services
Dominic Brisson, Corporate Communication Officer
dominic.brisson@osf-global.com
Mobile: +1 418-558-9906
Address: 6655 Blvd. Pierre Bertrand, 204-3, Québec City, Québec, G2K 1M1,
Canada
www.osf-global.com

PlumChoice
Belinda Banks
SS | PR
( 866 ) 497-5071
pr@plumchoice.com
www.plumchoice.com