(EMAILWIRE.COM, October 21, 2009 ) SAN DIEGO, CA – TSIA and Impact Learning Systems (ILS) have collaborated to offer a formal new recognition for companies that achieve certification in the Support Staff Excellence (SSE) program. Support Staff Excellence, offered by TSIA and carried out by ILS, is a powerful staff development program that enables the delivery of a superior customer service experience through the development of the most critical service delivery resource a company has: its people.

As a result of their achievements through the SSE program, Motorola (Home Networks & Mobility division) and CORPTAX achieved the new “Certified Support Staff Excellence Center” designation and were awarded the Support Staff Excellence Award at the awards ceremony and luncheon held today at Technology Services World (TSW) Las Vegas.

The TSW conference is the preeminent source of learning and peer networking in the services industry and is hosted by TSIA. TSIA is newly formed from the just-announced merger of AFSMI, SSPA, and TPSA, the three leading professional associations of the services and support industry. ILS is a provider of industry-accredited customer communications training for front-line service, sales, and support professionals. Companies typically initiate the SSE program to achieve a change in a particular business metric such as customer satisfaction or first-time resolution.

“We couldn’t be more pleased to recognize our member companies who achieve this high industry standard,” said Tom Rich, senior vice president of programs for TSIA. “With the new ‘Certified Support Staff Excellence Center’ designation, certified companies now receive the distinguished recognition befitting their achievement.”

“We couldn’t be happier with the results,” said Mike Horton, senior director, Motorola’s Home Networks & Mobility division. “TSIA and ILS helped us surpass our service commitment goal to our customers.”

“The combination of product knowledge and TSIA’s training has certainly sharpened our knowledge and troubleshooting abilities—resulting in 4.8 percent rise in quality and 4.9 percent increase in skills/knowledge,” said Lloyd Howlett, senior vice president, CORPTAX.

About TSIA
The Technology Services Industry Association (TSIA) is the technology services industry’s largest and most vibrant association, encompassing more than 50,000 members from 300 companies in 80 countries. Our ranks include services executives, managers, and professionals from around the globe. More information on the SSE program can be obtained by e-mailing info@tsia.com. www.tsia.com

About Impact Learning Systems
As industry leaders in understanding and improving the representative/customer interaction, Impact Learning Systems offers training, consulting, and customized services to help the world’s most successful companies build top-performing teams. www.impactlearning.com

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Contact Information:
TSIA
Suzanne Hite
Tel: 410-774-5322
Email us


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