(EMAILWIRE.COM, October 09, 2009 ) SAN DIEGO, CA – October 9, 2009 – AFSMI, SSPA, and TPSA—the three leading professional associations of the services and support industry—announced the “Women in Services: Profiles of Success” panel for the upcoming Technology Services World conference being held in Las Vegas, October 19-21, 2009.

Women in Services, a unique and dedicated forum for AFSMI, SSPA, and TPSA services professionals, is designed to provide networking opportunities for women, offer professional skills development and career education opportunities, and promote services as a key area for growth and achievement. In support of these objectives, the Women in Services community of interest will be delivering specific sessions at this fall’s conference. The Profiles of Success panel will feature:

• Patricia Rash, VP North American Customer Support Center, Xerox Corporation.
• Mary Cay Kosten, Vice President of Global Customer Services, Sun Microsystems.
• Carolyn Pineda, Vice President of Services, Americas, Intergraph.
• Roslyn Jones, Vice President of Global Education Services, Informatica Corporation.
• Jodi Schilling, Vice President of Americas Consumer Support, Hewlett-Packard.
• Susan McKay, Director Strategy & Alliance Development, EMC Global Services.
• Charlotte Baker, CEO, Digital Hands.
• Judith Platz, Sr. Vice President Approva Global Customer Solutions.

The panel will discuss the stories behind their career paths, the key skills needed for advancement and leadership, as well as the success stories of women in prominent service positions.

“Women are looking for role models in the industry who will share their life and professional experiences,” stated Diane Brundage, senior vice president of membership development for the associations. “We are thrilled to have assembled this outstanding panel of service industry leaders.” The panel discussion is scheduled for 4:30 p.m. Tuesday, October 20, at the Technology Services World conference held at The Mirage Las Vegas.

More information on Technology Services World can be found at www.technologyservicesworld.com. Information regarding Women in Services can be found under the Networking tab.

About AFSMI
The Association for Services Management International (AFSMI) is the global leader in helping service professionals and field services organizations deliver more value to their customers. . www.afsmi.com.

About SSPA
The Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. www.thesspa.com.

About TPSA
The Technology Professional Services Association (TPSA) is the only organization for executives, who create, deliver, manage, measure, and optimize technology services in the world’s leading corporations. www.tpsaonline.com.

Contact Information:
AFSMI, SSPA, and TPSA
Suzanne Hite
Tel: 410-774-5322
Email us


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