(EMAILWIRE.COM, August 28, 2009 ) Phoenix, AZ – August 25, 2009 – While the cost of hiring additional full-time staff can be a deterrent to some businesses offering 24 hour call centers, a bilingual customer base can make things even more difficult. Companies not only have to hire more staff and pay for the overhead costs of longer hours of operation, but they have to find qualified employees who can understand and address the needs of bilingual customers. AnswerNow! offers bilingual call center services to address those needs, minimizing overhead while being able to assist Spanish-speaking and other customers 24 hours a day, every day.

“It isn't just about having someone to answer the phone at all hours," says AnswerNow! President Margo Soll Weiss. “It's about having a qualified answering service rep available who understands your customers and who can get their concerns and questions to the right staff member, even if that staff member doesn't speak the same language. For example, if a Spanish-speaking customer needs to speak to a sales manager but none are available who can understand Spanish, our bilingual call center agent can translate that message before passing it along. We answer customer questions directly whenever possible, but when a matter arises that calls for a company's own staff we make sure they get all the details whether the customer speaks the staff member's language or not."

AnswerNow! offers bilingual call center services to assist customers who speak English, Spanish, French, German, or Italian. Bilingual call center services include 24 hour messaging, enabling businesses to take customer calls and orders even after hours.

"Not being able to understand their customers can cause a business to lose sales," says Weiss. "Our bilingual call center services are designed to make sure that doesn't happen. We'll answer questions from a company's non-English speaking customers, take and process their orders, and make sure more detailed questions and concerns get to the proper staff member in a timely manner. We make sure businesses better understand their customers."

About AnswerNow!

AnswerNow! has over 30 years’ experience in the answering services and telemessaging industry, offering state-of-the-art technology solutions in bilingual answering services, credit card processing, call center services, and further virtual office assistance. The business understands the importance of growth, having gone from a one person shop to employing over 90 people to help clients across various industries grow with the help of custom virtual office solutions.

For more information about AnswerNow! or the company's bilingual call center services and other answering services, please visit www.AnswerNowInc.com or contact Michelle Weiss at 1-800-226-0491.

Contact Information:
AnswerNow!
Michelle Weiss
Tel: 800-226-0491
Email us


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