(EMAILWIRE.COM, August 10, 2009 ) SAN DIEGO, CA – AFSMI, SSPA, and TPSA—the three leading professional associations of the services and support industry—announced the formation of the Women in Services: Advancing Women in Services Leadership community of interest.

Women in Services, a unique and dedicated forum for AFSMI, SSPA, and TPSA service professionals, is designed to provide networking opportunities for women, offer professional skills development and career education opportunities, and promote services as a key area for growth and achievement. To create and launch Women in Services, a steering committee was created with the following women service leaders:

• Krista Anderson, Senior Vice President of Global Support, salesforce.com
• Erna Arnesen, Vice President of Global Services Channels & Alliances, Cisco Systems
• Onagh Ash, CEO of Exigen ELITE
• Charlotte Baker, CEO, Digital Hands
• Ruth Fornell, Vice President of Professional Services, NCR
• Roslyn Jones, Vice President of Global Education Services, Informatica Corporation
• Mary Cay Kosten, Vice President of Global Customer Services, Sun Microsystems
• Michelle Logan, Senior Manager of Global Services Business Process, Hitachi Data Systems
• Susan McKay, Director Strategy & Alliance Development, EMC Global Services
• Sheryl Moran, Vice President of Client Services, rL Solutions
• Alisa Nessler, Vice President World Wide Customer Support, BMC Software
• Judith Platz, Senior Vice President, Approva Global Customer Solutions
• Carolyn Pineda, Vice President of Services, Americas, Intergraph
• Patricia Rash, Vice President, North American Customer Support Center, Xerox Corporation
• Jodi Schilling, Vice President of Americas Consumer Support, Hewlett-Packard

The steering committee works to assist the associations in developing and delivering key content for service leaders in its publications and at its conferences.

“Women leaders from our associations are very enthusiastic about Women in Services and providing a forum of networking and professional development,” said Diane Brundage, senior vice president of membership development for AFSMI, SSPA, and TPSA. “The engagement of the steering committee has seen several successes—these women have served as role models to other women in the services arena, and they also have been instrumental in developing the content areas for our upcoming conference. We have created online communities through the Technology Services Forum, LinkedIn, Facebook, and Twitter, and we’ve developed specific sessions for our upcoming conference, Technology Services World 2009 Las Vegas, October 19-21.”

More information on Technology Services World can be found at www.technologyservicesworld.com. Information regarding Women in Services can be found under the Networking tab.

About AFSMI
The Association for Services Management International (AFSMI) is the global leader in helping service professionals and field services organizations deliver more value to their customers. www.afsmi.com.

About SSPA
The Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. www.thesspa.com.

About TPSA
The Technology Professional Services Association (TPSA) is the only organization for executives, who create, deliver, manage, measure, and optimize technology services in the world’s leading corporations. www.tpsaonline.com.

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Contact Information:
AFSMI, SSPA, and TPSA
Suzanne Hite
Tel: 410-774-5322
Email us


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