(EMAILWIRE.COM, June 23, 2009 ) Phoenix, AZ – June 19, 2009 – Business owners are turning to call center outsourcing as a way to save money in today's tight economy. With so many options available though, how are they supposed to choose an answering services provider to man their call center? AnswerNow! offers a free breakdown of features and services business owners should consider when thinking about call center outsourcing.

“Call centers encompass a broad spectrum of answering services,” says AnswerNow! President Margo Soll Weiss. “Business owners should look for companies offering more than cookie cutter packages--call center outsourcing companies that can meet the needs of their specific customers rather than the needs of the service providers. Unfortunately, some companies offer their clients limited service options which really can't address those customer needs. We want to help business owners think about the 'little things' that will ultimately make them, and their customer service, stand out in the eyes of their customers."

AnswerNow! suggests looking for some or all of the following features when choosing a call center outsourcing service:

1. Twenty-four hour availability--It isn't always convenient for customers to call during normal business hours when they may be working themselves. To provide quality customer service, call center operators need to be available when customers are actually calling in.

2. Bilingual answering services--If a company caters to a bilingual customer base (whether conducting business internationally or simply in an ethnically-diverse community), their call center staff should be able to assist all of those customers equally. "In this day and age where we operate in more of a global economy," says Weiss, "there just isn't a good enough excuse for any call center outsourcing company to not offer bilingual answering services."

3. Order-taking capabilities--Call center service providers should be able to accept secure orders over the telephone on behalf of their clients. They should also be able to handle the sales aspects of closing those deals, from answering customer questions about the products to being skilled at the art of the up-sell, helping their clients increase the bottom line.

"Call center outsourcing is about so much more than just having someone available to answer the phones," says Weiss. "That call center staff often provides the first direct outreach and fosters the first relationship the customer has with someone in a company. When choosing an answering service, that's really not something to take lightly."

About AnswerNow!

AnswerNow! has over 30 years’ experience in the telemessaging services industry, offering state-of-the-art technology solutions in answering services, credit card processing, call center customer service, and further virtual office assistance. The business understands the importance of growth, having gone from a one person shop to employing over 90 people to help clients across various industries grow with the help of custom virtual office solutions.

For more information about AnswerNow! or call center outsourcing services, please visit www.AnswerNowInc.com or contact Michelle Weiss at 1-800-226-0491.

Contact Information:
AnswerNow!
Michelle Weiss
Tel: 800-226-0491
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