(EMAILWIRE.COM, May 06, 2009 ) SAN DIEGO, May 6, 2009 – Technology Services World (TSW) 2009, the premier conference event for services and support held May 4-6 in Silicon Valley, closed on a high note with a compelling keynote discussion from Jeff Howe, contributing editor of Wired Magazine and author of Crowdsourcing: Why the Power of the Crowd Is Driving the Future of Business.

Howe was the first to analyze the phenomenon and coin the word "crowdsourcing" for how business was enlisting the masses to help stoke a popular trend. In Crowdsourcing, he explains how companies are embracing the digital herd. Perhaps the hardest lesson for businesses is the importance of including people with whom you don't ordinarily work. Organizations reinforce similar approaches and inside-the-box thinking. When you're looking for something truly different, the crowd can lead you down a less-traveled path. Inspired by Howe’s insights and their application to the business of technology service and support, conference delegates left the TSW event on a truly high note.

Co-hosted by AFSMI, SSPA, and TPSA—the three leading associations of the services and support industry—Technology Services World conferences are renowned as the preeminent source of learning and peer networking in technology services and support. At TSW 2009 Silicon Valley, attendees discovered the traditional tactics for improving services efficiencies and key techniques for creating breakthrough improvements in service economics. Visit www.technologyservicesworld.com for information on the event, including how to access to conference presentations. Visit the TSW blog at technologyservicesworld.wordpress.com.

About AFSMI
The Association for Services Management International (AFSMI) is the global leader in helping service professionals and field services organizations deliver more value to their customers. www.afsmi.com.

About SSPA
The Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions in the delivery of technology service and support. www.thesspa.com.

About TPSA
The Technology Professional Services Association (TPSA) is the only organization for executives who create, deliver, manage, measure, and optimize technology services in the world’s leading corporations. www.tpsaonline.com.

Contact Information:
AFSMI, SSPA, and TPSA
Suzanne Hite
Tel: 410-774-5322
Email us


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