(EMAILWIRE.COM, January 29, 2009 ) Phoenix, AZ – The U.S. unemployment rate recently reached 7.2 percent, the highest it’s been in around 16 years, according to Bloomberg. That means 2.6 million jobs were lost last year. The lagging job market affects more than workers—it affects the ability of businesses to get their work done. Required work doesn’t always decrease proportionately to decreased staff. AnswerNow!, a company specializing in telemessaging services, is helping companies meet the needs of their customers in these under-staffed times through answering services, virtual call centers, and related services.

“If businesses can’t handle their existing call load because they’re short-staffed due to the economy, they may not be able to meet customer demand,” says AnswerNow! President Margo Soll Weiss. “Without outsourced services to handle call overflows, companies can lose potential customers. Lost customers can mean lost profits, which makes it difficult for the business to grow and recover from economic difficulties. Virtual office services, like handling overflow calls, can make the difference between a company’s ability to thrive rather than simply survive.”

Overflow call services fill customer service needs for potential or existing clients when a business can’t afford enough full-time staff to handle the call volume. AnswerNow! utilizes fully-trained and qualified call center specialists to meet that demand. They also serve as virtual company representatives for home business owners not wanting to accept business calls during off-hours, or independent professionals who need to maximize their billable time rather than answering routine questions repeatedly over the phone.

AnswerNow! offers customized virtual office solutions for businesses in any industry, of any size. They can serve as a traditional answering service (dealing with 24-hour messaging, appointment scheduling, overflow calls, and emergency dispatch) or as more of a full-service call center (operating as a product hotline, help desk, live chat line, or order processing center). They can even handle email support inquiries for clients, and offer automated services such as voicemail, appointment reminders, and market surveys.

About AnswerNow!

AnswerNow! has over 20 years’ experience in the telemessaging services industry, offering state-of-the-art technology solutions in answering services, credit card processing, call center customer service, and further virtual office assistance. The business understands the importance of growth, having gone from a one person shop to employing over 90 people to help clients across various industries grow with the help of custom virtual office solutions.

For more information about AnswerNow! or how virtual call center services can help businesses save money in the current economy, please visit www.AnswerNowInc.com or contact Michelle Weis at 1-800-226-0491.

Contact:

Michelle Weiss, Operations Manager
AnswerNow!
Phone: 800-226-0491
Email: michelle@answernowinc.com
Web: www.AnswerNowInc.com


http://www.answernowinc.com/services/


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Contact Information:
AnswerNow!
Michelle Weiss
Tel: 800-226-0491
Email us


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