(EMAILWIRE.COM, November 07, 2008 ) SAN DIEGO, CA, Nov. 6, 2008. The “Winning Strategies in a Shifting Global Economy” opened Monday with the largest gathering of service leaders in the world. Over 800 participants from 18 countries representing over 260 technology companies attended this landmark event with the goals of gaining knowledge, enhancing skills and networking with industry leaders. The Association for Service Management International (AFSMI), the Service & Support Professionals Association (SSPA) and the Technology Professional Services Association (TPSA) collaborated on a full spectrum of service disciplines agenda that featured over 80 sessions as well as keynote presentations by Dell, Oracle, SAP and noted author and economist Robert Reich. This alone represented the largest body of services content and research ever delivered in a single location.
“During the economic slow down, it will be critical for companies to retain their customers”, stated J. B. Wood president and CEO of AFSMI, SSPA, and TPSA. “Companies that focus on programs to increase customer satisfaction while optimizing their service operations will be in an even stronger position in the future.”
Conference materials will be available to member companies November 1, 2008. The associations next conferences are scheduled for April in Barcelona and May in Silicon Valley. Information is available on the association websites.
About AFSMI
The Association for Services Management International (AFSMI) is the global leader in helping service professionals and field services organizations deliver more value to their customers. . www.afsmi.com.

About SSPA
The Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. www.thesspa.com.

About TPSA
The Technology Professional Services Association (TPSA) is the only organization for executives who create, deliver, manage, measure, and optimize technology services in the world’s leading corporations. www.tpsaonline.com.

Contact Information:
SSPA
Diane Brundage
Tel: 408-673-3054
Email us


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