Five Star Natural Pet Care Confirms Customer Service Is The Cornerstone Of Their Business
Competitive Marketplace Requires Champion Service
With the rise of competition for the shoppers' dollars, customer service has become a key success component for many companies, especially small businesses in competitive markets. Given that they sell products which cater to the well-being of pets, which many owners regard as family, the Five Star team knows they must excel when dealing with customers in this market segment.
For Five Star, as a start-up company, the initial focus was ensuring all aspects of their business had the customer in mind, such as quality, packaging, pricing, shipping, and communication.
To achieve this, Five star first set up their sales profile on Amazon, one of the most recognized, established, and trusted e-commerce websites on the internet. The Amazon platform provides retailers with programs and tools such as Selling on Amazon, Fulfillment by Amazon, Amazon Webstore, Checkout by Amazon, Product Ads, and Advantage, for sellers to market their products to shoppers. Amazon also seek to enhance the customer's experience through their multiple shipping options, technological innovations, vendor reliability, and safe and secure shopping.
Linked to Amazon Five Star has set up a customer contact form on their website, to allow their web visitors to ask them questions or send in their comments directly. Easily and conveniently found on their Customer Service tab, this form is meant to help people send in their inquiries about products, pet care tips, or ask for advice about the items the company carries on its website.
Their service standard allows them 24 hours to respond to a query, yet more often than not, questions are answered within an hour or two from the time they have been submitted. To provide an even more personalized service, it's usually one of the two company owners that are responding to questions.
About Five Star Natural Pet Care
Five Star Natural Pet Care only produces pet products that are derived from 100% natural sources. The planned range includes, grooming products, pet supplements, foodstuffs and cleaning products. The latest product is their unique '5-in-1' Natural Dog Shampoo which cleans, conditions, moisturizes, nourishes and detangles.
Five Star Natural Pet Care
Tel: (484) 712-0694
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