Solario Updates Customer Service Policies For Solar Phone Charger Buyers
Even though the Solario solar powered phone charger/power bank has been a hit with consumers, the development team behind the Solario recently announced an updated set of customer service policies aimed at engaging and educating new Solario users.
Stacy McIntosh, CEO of SJS Direct and Team Leader on the Solario solar phone charger project, explains why customer service and engagement is mission critical: "Many consumers are comfortable enough with personal electronics that when they purchase a new item, they tend to toss out the instruction book. With a hi-tech device like the Solario, this often translates into customers who inadvertently use the device improperly or miss out on some of the features that have made the Solario so popular."
In fact, a quick scan of Solario customer feedback often nets one or more comments from users who aren't sure if they're using the device properly. McIntosh continues, "The Solario looks and feels deceptively simple, but the engineering behind it is complex. We've had more than a few users report that the device isn't working properly only to find outů surprise! They didn't read the directions!"
In an effort to ensure that consumers are fully versed on the functionality of the Solario portable solar power charger, the Solario team has developed a new customer engagement program that includes telephone interaction with first time buyers. "Direct contact might be more expensive than an online help desk, but we want to make sure that our customers understand everything the Solario can do so that they get the most out of their purchase."
The program has already been implemented, and a shift in the responses SJS receives from Solario users is readily apparent. Most are extremely appreciative that a personal electronics company actually takes the time to make human contact with first time buyers, and the Solario team is excited to have the opportunity to gather feedback directly from customers.
"At the end of the day, we want our customers to enjoy the Solario phone charger as much as we do. If it requires a bit of extra effort or expense on our part to provide them with proper information and usage instructions, we're happy to do it."
About SJS Direct
Based in Modesto, California, SJS Direct is a new venture dedicated to providing premium quality consumer products across a broad range of industries. Unlike many producers of commercial goods, SJS Direct does not concentrate on minimizing production costs to satisfy the lowest-price market, but is known for investing time and capital into product research, material engineering, and customer-requested feature development. As a result, SJS products offer superior craftsmanship, value, and utility than many brand name manufacturers while remaining competitively priced.
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