Finesseur Speaks About Customer Satisfaction And Their Organizationís Priorities
In light of a recent publicized retention call incident, Finesseur asserts how important customer satisfaction is for their brand
According to Dave Watson, Comcast COO: "This situation has caused us to re-examine how we do some things to make sure that each and every one of us ó from leadership to the front line ó understands the balance between selling and listening. And that a great sales organization always listens to the customer, first and foremost."
In their latest website blog post, kitchenware company Finesseur shares their views on the Comcast incident. The blog mentions the dilemma that a service provider faces whenever a request for account cancellation is received. It then provides a simple suggestion on how to handle such situation. It ends with a generalization that is so universal that when overlooked, often causes one of the most difficult setbacks to recover from.
According to Finesseur's spokesperson, Allison Montgomery: "Being one of the newer brands in the kitchenware industry, we understand how easy it is to fall into the trap of prioritizing sales and profit over customer satisfaction. Though we are still in the stage where we are making a name for ourselves, however, we are opting to prioritize the latter."
As part of their commitment to excellent customer service, Finesseur offers 100% satisfaction guarantees for their kitchen scale and ceramic knife products. Both are presently available for purchase through their own shopping website and Amazon.
Ms. Montgomery goes on to say that: "We regard user experience and feedback with utmost importance that's why we exert every effort to treat each of our customers individually. We are confident that we have exceptional products. We accept, however, that some customers will agree, and some will not. For those who don't, we do what we can to make sure that they will not completely regret purchasing our product, and thus will still be open to the possibility of trying out our other products in the future."
"We believe that it is user experience that will ultimately make or break any sales organization. We will continuously strive to make our brand known for being makers of excellent kitchenware products backed by excellent customer service," Ms. Montgomery concludes.
Finesseur brings fashion design, precise engineering, and top quality craftsmanship together in American kitchens. Finesseur believes kitchen tools should be not only functional, but also inspirational.
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