MightySupp Releases New Customer Support Video
MightySupp Invites Customers To Contact Them As Part Of Their Customer Support Service
‘We're not a large, impersonal corporation,' MightySupp CEO Aaron Parker said. ‘We're a very approachable family company and we love personal contact with our customers. Our most important principle that overrides all others is that the customer always comes first. So we invite them to contact us about any issues they may have with our supplements, so that we can address those issues straight away.'
He said that those issues could include damage to the product during delivery, which happens on rare occasions, or it could simply be that the product is not right for the customer. ‘We would much rather the customer contact us about their concerns so we can fix them or give them their money back, rather than have them post a negative review or not buy any more products from us.'
Mr Parker said that exemplary customer service was one way that businesses, especially those operating purely online, could stand out from the crowd. ‘It's an old but true adage that people are more likely to buy from those they like and trust. It's easy to build that sort of relationship when you're meeting your customers face to face, but online you need to employ different strategies.'
He said that one of those strategies was to have a visible ‘contact us' button on the home page of the website and to respond promptly and courteously to all enquiries. He said it was also important for the website to display clear, comprehensive information about the product so the customer is thoroughly informed before they buy, and to offer a 100% money back guarantee if they're not satisfied. ‘Often the customer is buying the product sight unseen, and offering a money back guarantee reassures them that if they've made the wrong decision, they haven't lost their money.'
Mr Parker also said that maintaining a regularly updated blog on the business website which provides information to the customer about the product and associated areas of interest is another way of gaining the customer's trust and loyalty. ‘At MightySupp we post regular blogs on different aspects of health related to probiotics and multivitamins, and we've had lots of feedback from customers that they find them interesting and informative.'
He said that MightySupp has attracted many repeat buyers, which he attributes as much to good customer service as the quality of the products themselves. ‘We encourage customers to contact us just to say hello, even if they don't have any questions or issues. Or they might have suggestions for blog topics or videos. And even if they don't have any particular reason to contact us, just the knowledge that the option is there and that they'll receive a timely response is reassuring for customers.'
MightySupp Vitamin and Mineral Supplements is a company devoted to providing Probiotic Supplements for Men and Women over 35 years of age. MightySupp's philosophy is to promote clarity of purpose, creativity of mind and commitment to good health. MightySupp's products are sold exclusively on Amazon and are manufactured and sold only in the USA.
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