(EMAILWIRE.COM, September 15, 2008 ) SAN DIEGO, September 15 , 2008 – The Association for Services Management International (AFSMI), the Service & Support Professionals Association (SSPA), and the Technology Professional Services Association (TPSA) today announced its Service Delivery sessions for the Winning Service Strategies in a Shifting Global Economy conference to be held in Las Vegas, October 20-22.

The Service Delivery sessions specifically address the issues faced by service professionals directly responsible for delivery services offerings to the customer. Session topics include:

Competencies Development and Retention of Talent – Aspect Software

Maximizing the Value of Software Investments – CA

Premier Account Management: TAMs and SDMs – Dell

Delivering Service Efficiencies through Automated Field Service Management – Diebold

Establishing a Services Catalog – FrontRange Solutions

Emerging Technologies: Unifying Delivery on a Global Scale – Genesys Telecommunications Laboratories

The Day After the Million-Call Day – Microsoft

End-to-End Diagnostics for Mission-Critical Applications – SAP

PMO Survey Results – TPSA

“Service delivery is where all aspects of service need to merge together at a single point—the customer,” stated J.B. Wood, president and CEO of AFSMI, SSPA, and TPSA. “Our presenting members will share some outstanding strategies that have allowed them to maximize customer satisfaction and loyalty while achieving efficiencies.”

Conference information and registration can be found at:

http://www.afsm-winningstrategies.com/registration.asp

http://www.sspa-winningstrategies.com/registration.asp

http://www.tpsa-winningstrategies.com/registration.asp

About AFSMI
The Association for Services Management International (AFSMI) is the global leader in helping services professionals and field services organizations deliver more value to their customers. www.afsmi.com.

About SSPA
The Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. www.thesspa.com.

About TPSA
The Technology Professional Services Association (TPSA) is the only organization for executives who create, deliver, manage, measure, and optimize technology services in the world’s leading corporations. www.tpsaonline.com.

Contact Information:
SSPA
Diane Brundage
Tel: 408-673-3054
Email us


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