TSW 2014 Best Practices Opens with High Attendance from Leading Players in Technology Services
Day One of TSW 2014 Focuses on Best Practices, Innovation, Achieving Extreme Efficiency in Tech Services
TechFUTURES opened up the conference—a much-anticipated inaugural event that gave attendees a firsthand glimpse into the near-term future of technology services. Pivotal topics of discussion included analytics, collaboration, and service channels.
Following the afternoon luncheon, TSIA vice president of technology and social research John Ragsdale hosted the TechBEST Showcase—a tour of the most cutting-edge technology and services on the TSW EXPO floor. The tour focused on the spring 2014 TechBEST finalists, with winners to be announced on Day Three of TSW.
The opening keynote was delivered by TSIA executive director Thomas Lah on the topic of TSIA’s recently released book, "B4B," available on Amazon. In his impactful discussion, “B4B Success Tactics,” Lah drove home key points regarding the business-for-business (B4B) business model, which was first introduced in October 2013 at TSW Service Transformations. The B4B model aims to help technology services organizations evolve their offers and capabilities that will undeniably need to change as our industry moves forward.
Following were nine concurrent “Power Hour” sessions, where TSIA research executives presented results from recent TSIA research in the areas of analytics, education services, field services, managed services, operational best practices, professional services, service revenue generation, support services, and service technology.
The Pacetter track took place late-afternoon, featuring 13 powerful presentations from leading-edge companies who are achieving best-in-class results in their services businesses. These were spot-on how-to sessions on driving strategy and success in specific focus areas of the business.
At the close of the day, delegates were welcomed back into the TSW EXPO for a networking reception to mingle with peers and talk with some of today’s leading technology solutions providers.
Technology Services World is the preeminent source of learning and peer networking in the services industry. More information on this event can be found at www.technologyservicesworld.com.
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA’s editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at www.tsia.com, follow us on Twitter @TSIACommunity, link to us on LinkedIn, Google us, or like us on Facebook and the TSIA Books Facebook page.
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