Industry's Top Solutions Providers to Participate at Premier Technology Services Event of 2014—Technology Services World Best Practices
World-Class Technology Solutions Providers Showcased at Leading Conference for Technology Services
Services experts from around the world will convene to learn how to prepare their organizations for what lies ahead in technology services. At TSW 2014 Best Practices, presenters will share insights and lessons learned on their paths to organizational and professional success. Industry practitioners and thought leaders from pacesetting organizations will provide powerful insights and practical guidance on how to achieve extreme efficiency within their organizations and/or personal careers.
The solutions providers that will converge in the world-renowned TSW EXPO cover a broad range of applications and services that organizations can leverage to take their services operations to the next level of performance. The partial roster of participating providers includes ANCILE Solutions, Bomgar, Changepoint, Clarabridge, Cognizant Technology Solutions, Coveo, DB Kay & Associates, DG Associates, FinancialForce.com, FT Works, GeoFluent by Lionbridge, Global Partners Inc., Impact Learning Systems, Jive Software, Klever, Lithium Technologies, LivePerson, Managed Maintenance Inc., Market ii, Planview, PwC, SERVICE 800, Support.com, Sykes Enterprises, Transversal, and Value and Pricing Partners.
Four of the exhibiting companies’ customers will also deliver case-study sessions highlighting collaboration between service practitioners and their providers, and will be featured in the “Services Technology Advantage” track on May 6 at 11 a.m. to 12 p.m. The scheduled sessions include co-presentations by: Changepoint Corporation and Patheon, Clarabridge and Rackspace Hosting, Lithium Technologies and AppDynamics, and PwC and NetApp.
“TSW EXPO Theater Breakout Sessions” will also take place in the TSW EXPO on May 6, providing the opportunity for TSIA partners to present their offerings, oftentimes with a customer co-presenter. These frequently standing-room-only presentations give attendees real-world, in-depth insight into today’s hottest products and services in a group setting conducive to Q&A and application-specific scenarios. Featured are: (copresenters) Jive Software and Palo Alto Networks, Sykes Enterprises, (copresenters) Intuit and LivePerson, and Cognizant Technology Solutions.
“The conference theme for TSW 2014 Best Practices is ‘Extreme Efficiency,’” said John Ragsdale, vice president of technology and social research for TSIA. “In the spirit of this theme, we pay tribute to this fine group of industry-leading organizations participating in the TSW EXPO this spring, showcasing technologies and solutions that define the cutting edge in our industry.”
Also taking place at TSW is TechFUTURES, which officially opens up TSW Best Practices on May 5 at 11 a.m. TechFUTURES is a much-anticipated event that will showcase thought-provoking presentations on the future of service technology by Changepoint, Jive Software, and Support.com. Following TechFUTURES is TSW’s Spring 2014 TechBEST Showcase, which represents the “voice” of the TSIA global community in the categories of Best in Satisfaction and Best in Show. Bomgar, Coveo, and DB Kay & Associates will be featured, with winners of the Spring 2014 TechBEST Awards being announced at the TSIA Awards Luncheon on May 7.
From CRM solutions to call center monitoring, remote support/diagnostics to agent scheduling, knowledge management systems to PSA tools, and much more, the TSW EXPO delivers the industry's most innovative solutions that help services organizations to thrive. More information on TSW 2013 Best Practices can be found at www.technologyservicesworld.com, while TSW EXPO details can be found at www.technologyservicesworld.com/expo.
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT & telecom, consumer technology, healthcare & healthcare IT, and industrial equipment & technology. TSIA’s editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at www.tsia.com, follow us on Twitter @TSIACommunity, link to us on LinkedIn, Goggle us, or like us on Facebook and the TSIA Books Facebook page
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Suzanne Hite, TSIA
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