VoilaVe Leads The Way In Customer Service
VoilaVe's Customer Service is A Step Above It's Competitors
Introduction to VoilaVe
Naturally, much of its success can be attributed to its winning formula. But buyers get much more than just a highly-effective anti-aging product. The other key to VoilaVe's success is the excellent support provided by the company to the user.
"Our customers are surprised by and thrilled with the amount of support and service that we provide along with our product," says Susan Crawford, company co-founder. "We know of no other company that offers such a value-added vitamin C serum product."
VoilaVe's customer experience begins even before an Amazon shopper hits "purchase." The product listing clearly defines the company's guarantee, stating that "If you're not 100% happy with your purchase of VoilaVe Triple Action Vitamin C + Hyaluronic Acid Serum, let us know and we'll refund your entire purchase price...no questions asked." And, says Crawford, "We mean that! We understand that purchasing a product sight-unseen off of the Internet can be intimidating. Consumers are wary of putting their trust in a product they've never tried because they don't want to lose their investment. Our 'no-questions-asked' policy provides potential buyers with the assurance they need to make the initial purchase, and once they try the product, most become hooked immediately."
When a consumer makes a purchase, VoilaVe responds with an email with instructions and tips on how to use the product effectively to achieve maximum results. "I found the tips very helpful," remarks a user. "The information was useful in terms of what I should expect based on my unique skin type."
Once the buyer has had a chance to use the product a few times, VoilaVe customer service representatives follow up with a phone call to see how the product is performing. "I've never heard of any company doing this after purchasing a product on the Internet," says one delighted user. "Who makes phone calls anymore? To me this speaks to the company's desire to really ensure that the customer is happy."
The follow-up phone call, says Crawford, provides the company with valuable information. "Not only do we get a personal account of the user's experience with the product, it also gives us valuable information that helps with quality control. We want to ensure that we are delivering a superior product and we truly value the opinions and experiences of our customers."
The same goes for users who contact the company themselves. Sometimes, notes Crawford, users have questions about how best to use the product, or have an experience they weren't expecting. "We take those concerns personally and seriously, and we do our best to make sure our customers get the answers they're looking for. We never end our correspondence with the customer until we are certain they've gotten what they need, even if it's a full refund."
Consumers continue to be pleasantly surprised by everything they get when they purchase a bottle of VoilaVe Triple Action Vitamin C Serum. Perhaps most surprising to many is the price. The product is comparable in cost to the average bottle of vitamin C serum sold on Amazon.com, but contains much more in terms of value than its competitors. "Most vitamin C serums contain just one type of vitamin C, while VoilaVe Triple Action Vitamin C Serum has three," Crawford points out. Additionally, its formula is not synthetic and comes from 100 percent pure natural sources.
"We're delighted with how the product is selling," notes Crawford, though she's unsurprised by its success. "When you have a value-added product like this one that does what it claims and you listen to what purchasers are saying about it, it's easy to see why it's become one of Amazon's top ten beauty and skin products."
VoilaVe Triple Action Vitamin C Serum is available exclusively on Amazon.com, and buyers also receive a free copy of the helpful guide "Eight Secrets to Younger Looking Skin: How to Take Control of the Aging Process".
About VoilaVe Skin Care
VoilaVe is a fast growing skincare, beauty, and health care line based in Northville, MI. You can learn more at: VoilaVe.com.
VoilaVe Skin Care
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