Professional Recovery Consultants, Inc. Chooses CallMiner Speech Analytics to Ensure Increased Efficiency and Client Satisfaction
Industry leader in healthcare accounts receivables management raises productivity and maintains positive customer relations with speech analytics.
PRC has positioned itself as an industry leader in the healthcare financial management industry by using the newest and most efficient speech analytics technology from CallMiner. Eureka Essentials will help PRC reduce compliance risk associated with the Fair Debt Collection Practices Act (FDCPA) and Consumer Financial Protection Bureau (CFPB) regulations, as well as improve agent efficiency ratios and deliver better training insights.
“We decided to work with CallMiner because we concentrate on client service while remaining on the cutting edge of new technology and collection technique development.” said Geoff Miller, President of PRC. “Eureka Essentials is a great match for what we’re doing and we believe the implementation will establish us as a clear leader in accounts receivables management.”
About Pro Recovery Consultants:
“PRC understands the importance of staying compliant and responding to changing client needs in an increasingly complex industry,” said Terry Leahy, Chief Executive Officer at CallMiner. “Their team also understands the importance of utilizing the best technologies in order to maintain that success. All of us at CallMiner are very excited to work with PRC.”
Eureka Essentials for Collections includes all of the speed, ease of use, and repository features of the enterprise Eureka speech analytics solution alongside a feature set scaled for collections calls requirements. For more information about Eureka Essentials for Collections please visit http://www.callminer.com/products/eureka-essentials-performance-management/essentials-for-collections.
Pro Recovery Consultants
Tel: (800) - 408 - 8156
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