Digiscale™ Expands With New Call Center to Assist Customers On Phone
The fast growing digital scale company based out of Duluth, GA has been listening to customer feedback on both its website, and its Amazon product page, featuring their digital food scale. "The feedback was this," stated President of Digiscale™ Paul Woodley, "get me someone to talk to or else!" Even though Digiscale™ relies on Amazon's Fulfillment Center to handle its customer service needs, the small start-up company soon realized that Amazon shoppers still wanted to talk to a company representative anyway.
A seasoned customer service manager with over twenty years experience in both retail and hospitality Mr. Woodley knows the value and importance of keeping the customer happy. According to Mr. Woodley, "we learned during our soft launch that people loved our weight watchers food scale. However, there were some instances where the product was defective, for one reason or another, and people wanted to speak to someone about it. Other times, our customers wanted to speak to someone about how to operate the Digiscale™ food scale. So, we knew we had to get a call center live as soon as possible because our unhappy customers were scoring us negatively on our reviews."
The new Digiscale™ call center is open 24/7 to assist the growing number of Digiscale™ fans and customers. In addition the company has added a new toll free number (855) MY-DIGISCALE (855-693-4447) to help direct is customers with their questions. According to Mr. Woodley, "people who call the new Digiscale™ toll-free number will be able to place phone orders, submit refund requests, and get information about Digiscale's™ product and services."
About Syatt International Inc.
Syatt International Inc.produces and markets the Digiscale for weight watchers, cooks, and home enthusiasts everywhere.
Syatt International Inc.
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