Eat Green Tea Rolls Out Live Chat
The edible tea company is making it easier for customers to interact
Brewing green tea and throwing away the leaves is wasting most of the antioxidants. Respect the tea leaf, Eat It Whole!
The online live chat function connects customers with Eat Green Tea employees and is currently available from 10 a.m. to 6 p.m. EST. They hope to expand the service to 24 / hour day coverage to meet the needs of their growing international clientele.
"This gives customers more direct interaction with the company," said Eat Green Tea founder Anthony Codispoti. He encourages customers to use the live chat to promptly receive help with customer service inquiries, product questions and more. The company previously utilized email to communicate with customers.
Eat Green Tea is also improving customer service with the introduction of an internal system that tracks customer requests. The system keeps records of customer requests so that anyone within the company can quickly get up-to-speed on a request and find a resolution. They expect to implement this functionality later this year.
EatGreenTea contains flavonoids, a potent variety of antioxidants. Most of the antioxidants aren't extracted during the brewing process, and as a result the benefits of green tea are thrown out with the tea bag. Green tea that is consumed whole or powdered, whether in mashed potatoes or in a smoothie, provides 100 times more antioxidants than a brewed cup of tea.
The company buys its tea from a farm in a small province in China, where the leaves are hand-picked to preserve quality. The tea is sold through EatGreenTea in powdered and whole leaf form, and is also available on Amazon.
EatGreenTea has scoured the planet for the purest and most potent green tea. It took samples from tea farms across the world and had them tested in the United States for levels of heavy metals. The tea is also USDA certified organic.
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