New Report Prioritizes Employee Engagement
The report stresses the importance of company wide culture
Companies in today’s competitive environment believe they must adopt the latest strategies and technologies to rise to the top of their respective industries and stay there. Unfortunately, many of these businesses fail to identify their greatest asset and have yet to implement it. The secret weapon that every company possesses lies in the power of their employees. They neglect to create ownership of service levels or seek feedback from their frontline employees.
The NICE report investigates how performance-driven businesses create corporate wide cultures. It focuses on the actions and behaviors that make a better customer experience, while reducing the cost of care. The strategy holds frontline supervisors accountable for targeted coaching and enables frontline employees to take action to self-correct deficiencies.
The comprehensive report polled performance management professionals across all industries and sampled from more than 130 countries. It was designed to allow companies to compare their approach with other companies to identify specific opportunities to create competitive advantages. If organizations wish to spark innovation and improve productivity as well as performance, they must have a means of comparison to their peers. The report provides best practices and trends in each space.
Software Techniques (http://softwaretech.com/) got its start in 1985. Businesses needed an affordable and efficient way to track employee time and attendance and our talented team provided just that. We work closely with various industries, large corporations and small start-ups.
Software Techniques, Inc.
Tel: (540) 721 1000
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