Technology Services Europe 2013 Addresses Issues for Europe-Based Services Professionals
Impactful Keynotes from Siemens and TSIA Reveal Trends and Opportunities in Technology Services
Each year, leading European technology organizations look to TSE to provide professional development for their prevailing managers and leaders, while others see it as an opportunity for their senior executives to gain key industry insights on strategy development. TSE 2013 gave European services professionals the opportunity to learn, engage, and share solutions and best practices with their peers. Track sessions offered specific service-discipline areas of focus, featuring case studies and lessons learned.
TSE keynotes are a much-anticipated portion of the conference program. TSIA executive director Thomas Lah opened up the conference with a powerful keynote on consumption economics, discussing the trends happening today that have significant implications for every service line within a product company. Julia Stegman, TSIA vice president of service revenue generation research, then delivered an impactful keynote addressing the best practices for optimizing recurring service revenues.
Siemens AG keynote presenters Volker Ganz and Frank Debus revealed Siemens’ pioneering vision and strategy in the area of technology innovation and its focus on service as a key driver of growth. Attendees learned facets of the company’s innovative programs and its commitment to quality and customer relationships.
Rounding out the conference, TSIA president and CEO J.B. Wood delivered a compelling keynote entitled “What Will the Cloud Mean to Your Next-Gen Service Offers?” Wood offered TSIA frameworks and real data to fully equip organizations as they head into the future of technology services.
“TSE is delivered each year to focus on the business topics specific to European-based technology services professionals,” said Wood. “Best practices and illustrations of what works—and what doesn’t—give attendees a clear perspective as they look toward the future of our growing industry. These constituents came to Munich to learn from like-minded professionals who are facing similar service issues and challenges. It’s a place to share ideas, make connections, and gain actionable objectives to put into motion for organizational success.”
More details on TSE 2013 can be found at www.technologyserviceseurope.com. Visit the TSE 2013 Photo Gallery on Flickr. Information on TSIA’s upcoming Technology Services World 2013 Best Practices conference, taking place May 6-8 in Silicon Valley, can be found at www.technologyservicesworld.com.
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT & telecom, consumer technology, healthcare & healthcare IT, and industrial equipment & technology. www.tsia.com
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