Customer Service Forum Opens in Oman reports Reach Corporate
Conference hopes to educate industry professionals
The conference is being overseen by the sultanate's Ministry of Commerce. It hopes to initiate a strong customer service culture among the nation's service providers through the event, which seeks to develop educate, promote, and recognized attendees to the conference.
The Minister of Commerce and Industry, Ali bin Masoud bin Ali Al Sunaidy, spoke briefly at the opening ceremony for the forum.
The meeting was attended by a number of high-profile representatives from both the private and public sector, organizations that have made "customer services" the main focal point of their organizations.
In addition to the Ministry of Commerce and Industry, a number of other government ministries and institutions are behind the conference, hope to develop a strong customer service culture within its orders. Oman is the southeast Asian Arabic nation off the coast of the Arabia Sea.
The forum is also being sponsored by the Authority for Electricity Regulation Oman, which regulates the electricity and water supplies in the nation and has made customer service the priority of it business.
A number of executives have been lined up to speak at the forum, and includes Dr. Kamila Al Alawi, Director, Education and Training, The Royal Hospital; Hayssam Al Amine, Founder and Managing Director, Resource Performance Management; Ross Cormack, Chief Executive Officer, Nawras; and Anna Marie Power, Head of Service Training, Dubai Airports.
The forum, the first of its kind in Oman, hopes to spotlight numerous customer service issues as part of the agenda, such as instructional presentations by several industry experts, and discussions headed by corporate executives who have led the charge to create a better customer service culture within their organizations.
Other key presenters during the three-day meeting include Fatma Al Sinawi, Training Manager, Shangri-La's Barr Al Jissah Resort & Spa; Nabil Al Zadjaly, Executive Assistant Manager, Al Bustan Palace - a Ritz Carlton Hotel; Ian Benfield, Director of Customer Affairs, Authority for Electricity Regulation (AER) Oman; Linda Celestino, General Manager Inflight Services, Oman Air; and Shyam Kumar, Senior Consultant, Up! Your Service.
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