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New SSPA course helps tech support reps play House.
(EMAILWIRE.COM, May 17, 2008 ) SAN DIEGO - The Service & Support Professionals Association (SSPA) is introducing Diagnostic Troubleshooting™ a blended learning course that helps tech reps resolve even baffling customer support cases with the acuity of the TV sawbones, House, MD. With Diagnostic... more
ISS to Deploy PANACIA Information Fusion Solution Around the Globe
(EMAILWIRE.COM, May 16, 2008 ) Colorado Springs, CO - Intelligent Software Solutions has been awarded a task to support the deployment of their multi-intelligence fusion system known as “Predictive Awareness and Network-centric Analysis for Collaborative Intelligence Assessment” or PANACIA, to Air... more
Apatar Extends Customer Information with CDYNE Demographics Data
(EMAILWIRE.COM, May 09, 2008 ) Apatar, Inc., the leading provider of open source software tools for the data integration market, today officially announced the CDYNE Demographics connector for the Apatar Open Source Data Integration toolset. The new connector delivers statistical data about customers... more
Xerox Global Services Achieves Higher Customer Satisfaction through
(EMAILWIRE.COM, May 07, 2008 ) San Diego, CA, May 7, 2008 – The Technology Professional Services Association (TPSA) Spring Summit, “Achievements in PS: Case Studies in Applied Innovation,” opened today with keynote presentations from many of the leading companies in the technology industry. Helping... more
Sun Microsystems' Keynote Opens Service and Support Professionals Conference Best Practices and Processes Shared in Achievement of Prestigious Service Awards
(EMAILWIRE.COM, May 07, 2008 ) May 7, 2008 San Diego, CA- The Service and Support Professionals Association (SSPA) Best Practices 2008 “Essential Elements of Support” Conference opened with a keynote from Sun Microsystems. “Achieving Service Excellence” delivered by Mary Cay Kosten, senior vice president,... more
Service Standardization Drives Productivity and Higher Customer Satisfaction
(EMAILWIRE.COM, May 07, 2008 ) SAN DIEGO, CA MAY 7, 2008 The Service & Support Professionals Association (SSPA) Best Practices 2008: Essential Elements of Support conference opened today with keynote presentations from many of the leading companies in the technology industry. End-to-End Solution... more
Microsoft Consumer Support Best Practices Shared at Service and Support Professionals Association Conference
(EMAILWIRE.COM, May 07, 2008 ) SAN DIEGO, May 7, 2008 – The Service and Support Professionals Association (SSPA) Best Practices 2008, Essential Elements of Support conference featured a keynote presentation from Denise Rundle, general manager, global consumer support, for Microsoft. “Moving from... more
PocketNumerix Announces Mobile Computational Finance Tools
(EMAILWIRE.COM, April 25, 2008 ) PocketNumerix announces the commercial debut of a suite of computational finance tools for Pocket PCs. The suite includes two portfolio managers, two support tools, and two subscription services. Portfolio managers include: BondManager for analyzing non-callable... more
TeamExpand Brings Timesheet Application to Microsoft’s Visual Studio Team Foundation Server
(EMAILWIRE.COM, April 14, 2008 ) TeamExpand, a developer of products complimentary to Microsoft Visual Studio Team System (VSTS), today officially announced the beta release of TX Chrono, a timesheet tracking application targeted at software development organizations standardizing on the Visual Studio... more
KeepandShare.com Announces Free Moon Phases Calendar & Lunar Calendar
(EMAILWIRE.COM, April 14, 2008 ) Free online moon phases calendar & lunar calendars now available at leading group sharing site KeepandShare.com San Francisco, California - February 24, 2008 -- KeepandShare.com ( http://www.keepandshare.com ) today announced its free online moon phases & lunar... more
Software Engineering and Development Firm, Trendsic Corporation, Achieves 50% Employee Growth
(EMAILWIRE.COM, April 10, 2008 ) Baton Rouge, LA – As one of Louisiana’s premier technology consulting and custom software development firms, Trendsic Corporation has experienced significant growth within the past year which has led to the need for a larger office. For the past year and a half,... more
Leading Service Solutions Providers Gather at SSPA & TPSA
(EMAILWIRE.COM, April 09, 2008 ) Leading Service Solutions Providers Gather at SSPA & TPSA Broadest Range of Solution Providers Participate in Technology Exposition and Recognized Innovator Awards Program The Service & Support Professionals Association (SSPA) and the Technology Professional Services... more
Services Drives Growth through Product Consumption
(EMAILWIRE.COM, April 04, 2008 ) Paris — Technology Services Europe Conference Keynote Features Services-Led Corporate Strategy “Building a Robust Services Business: A Platform for Economic Growth” was the opening keynote at the Technology Services Europe 2008 (TSE) conference, held in Paris,... more
Apatar Open Source Data Integration Improves the Quality of Customer Data with StrikeIron US Address Verification
(EMAILWIRE.COM, April 03, 2008 ) Apatar, Inc., the leading provider of open source software tools for the data integration market, announced the official release of its new StrikeIron US Address Verification connector for the Apatar Open Source Data Integration toolset. Using StrikeIron’s US Address... more
Novatel Wireless Launches NovaSpeed Software
(EMAILWIRE.COM, April 02, 2008 ) LAS VEGAS -- Novatel Wireless, Inc., (Nasdaq:NVTL) a leading provider of wireless broadband solutions, today announced the launch of NovaSpeed(TM), a proprietary, patent pending software capable of enhancing the speed and performance of its wireless broadband modems... more
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